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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
319 Reviews

319 Reviews of Mercedes-Benz of Silver Spring - Service Center

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May 03, 2023

My helper was very kind! It was a quick process.. I wanted to come back here. More

by Shang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Shang, we appreciate your positive review about your recent experience with us! Our team is available should you require any extra help.

Helpful
May 01, 2023

Juan Easley has been my service advisor for almost 4 years!! He is amazing and provides the best customer service. He takes great care of my E63s. More

by Klopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Klopez, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. If you have any further questions, please give us a call. We're always happy to help!

Helpful
April 26, 2023

Courteous on time service . They were professional and quick to diagnose and repair the problem. I would recommend .these experienced techs and service advisors. More

by amax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!

Helpful
April 24, 2023

Service rep was responsive and attentive. Car was finished as promised. The online payment and check out was easy and efficient. More

by regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Regina, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

Helpful
April 22, 2023

I do not recommend this Mercedes Benz dealership. I wasted my time, especially with Ashley who wasted my time. Would not recommend her as a sales person. Never again. More

by JeffEllington1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ellis
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Apr 25, 2023 -

Mercedes-Benz of Silver Spring responded

JeffEllington1972, Thank you for bringing this to our attention. We apologize for the inconvenience. Keith Nichols, our General Sales Manager, has attempted to reach you several times to follow up and learn more about your concern. At your convenience, please contact Keith at 301-679-4887 or knichols@mileone.com so we may learn more about this situation and determine if we can assist you with any further matters. Thank you.

Helpful 1
April 17, 2023

Edward and the entire team have provided me superb customer service each and everytime I've come in for car service and most recently car purchase. I've been a customer since 2018 and will continue to More

by scrossdale1908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Fischer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
April 12, 2023

purchases car from dealer in Nov 22 took for B service april23 and they found issues that needed ro be resolved so i was confused what is certified pre owned smh More

by danidan35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Mercedes-Benz of Silver Spring responded

danidan35, Thank you for bringing your experience to our attention. We thank you for working with Carlos Arias, our Pre-Owned Sales Manager, to address your concern. Carlos has tried to contact you to follow-up on the service that was performed while he was out of office to determine if we can assist further. At your convenience, please contact Carlos at 301-890-3103 or carias@mileone.com. Thank you.

Apr 26, 2023 -

danidan35 responded

Carlos is the best he made sure my concerns were addressed. and issues resolved. Juan was courteous and professional. Thanks for making the second go round an A-plus experience.

Helpful
March 09, 2023

I finally found a home for my Mercedes! The service is second to none. They are a cut above the other dealer. More

by Kenneth.McNeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2023 -

Mercedes-Benz of Silver Spring responded

Hello, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

Helpful
March 01, 2023

Robert Marr was very rude to me even though I have been a customer here for over 6years and spent thousands with your company. More

by Fumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Marr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Mercedes-Benz of Silver Spring responded

Fumi, We take all concerns seriously and strive to provide the highest level of customer service to our clients, and are sorry to hear about your experience. Our Service Manager, Adam Rew, would like to speak with you to further discuss your concerns but is unable to locate your contact information in our database by your screen name. At your convenience, please contact Adam at 301-679-4051 or arew@mileone.com. Thank you.

Helpful
February 24, 2023

Great experience, service manager Tom Rodkey is a keeper, I was traveling and had a issue with my vehicle and Tom went out of his way to help me get going again, fantastic organization, thank you all for bei More

by jrmcg101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
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