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Mercedes-Benz of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
363 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
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225 N. Randall Road

St. Charles, IL

60174

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Showing 363 reviews

October 02, 2026

They are all very friendly courteous knowledgeable and very respectful people very nice helpful and answered all questions very satisfactorily More

by nviswaraju
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Sofiakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Heart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Sidorski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emal Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 23, 2026

Very prompt service and good explanations of my service problem and the process taken to fix it. More

by vaderente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

Mercedes-Benz of St. Charles responded

Thank you for your kind review! We’re happy we could help resolve the issue and keep you informed throughout the process. We truly appreciate your business!

September 03, 2026

The sales dept and finance department were very courteous and helpful in navigating the sale of my 2027 S580. They also went above and beyond in going over all the new features. I would definitely More

by lvanert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Poncher Jim Bloom
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Sep 04, 2026 -

Mercedes-Benz of St. Charles responded

Thank you so much for your kind words! We’re thrilled to hear that our team were courteous, helpful, and went above and beyond to make your purchase experience exceptional. We hope you’re enjoying your new 2027 S580 and all of its exciting features. We truly appreciate your recommendation and look forward to serving you again in the future!

August 28, 2026

The staff at Mercedes-Benz of xx. Charles were very knowledge of the product and accommodating throughout the purchase process. More

by Kurt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Heart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emal Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Mercedes-Benz of St. Charles responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team at were knowledgeable, accommodating, and made your purchase experience a positive one. We truly appreciate your business and look forward to serving you again in the future!

August 20, 2026

The service team is always very friendly. I love that I can get a loaner car for the day of the service. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 20, 2026 -

Mercedes-Benz of St. Charles responded

Thank you for the kind words! We’re thrilled to hear that our service team is always friendly and that the loaner car makes your service visit more convenient. We truly appreciate your continued support and look forward to seeing you again!

August 20, 2026

Dean the Service Manager and the main service tech were great. Mercedes Roadside assistance was great too. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 20, 2026 -

Mercedes-Benz of St. Charles responded

Thank you for the wonderful feedback! We’re happy Mercedes Roadside Assistance provided a great experience. We truly appreciate your support and look forward to serving you again!

August 17, 2026

Great service as always. Dean P. Provides top notch service. Really appreciate the loaner car. More

by bethverzani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 18, 2026 -

Mercedes-Benz of St. Charles responded

Thank you for the wonderful feedback! We’re thrilled our team provides you with top-notch service. We truly appreciate your continued business and look forward to serving you again!

August 07, 2026

I was very happy with the service and didn’t have to wait long. Waiting area was comfortable, but would prefer news channel on TV instead of home remodeling channel. More

by Dickinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
Print
Aug 07, 2026 -

Mercedes-Benz of St. Charles responded

Thank you for your kind feedback! We're delighted to hear you were happy with the service, had a short wait, and found our waiting area comfortable. We also appreciate your suggestion about the TV programming and will share it with our team as we look for ways to make our customers' experience even better. We look forward to seeing you again at your next visit!

August 04, 2026

Always excellent service from this dealership! Dean is a professional service adviser. All my cars are serviced at this dealership. Excellent! More

by emgragasin
Recommend Dealer
Yes
Employees Worked With
Andrew Sofiakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 04, 2026 -

Mercedes-Benz of St. Charles responded

Thank you for your continued loyalty and your wonderful review! We're thrilled to hear you've consistently received excellent service and that Dean has provided the professional care you expect. It means a great deal that you trust us to service all of your vehicles. We truly appreciate your support and look forward to seeing you again!

July 21, 2026

Met with Heather a few months ago but wasn't quite the time for us to purchase. Returned early July and because of timing, interacted with Andrew. Our overall experience was friendly, professional, and v More

by Fran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Sofiakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emal Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 22, 2026 -

Mercedes-Benz of St. Charles responded

Thank you for sharing your experience! We're so glad you came back to see us when the timing was right. It's wonderful to hear that your experience with us went so well. We truly appreciate your kind words and your trust in our team. Congratulations on your new car, and we look forward to serving you again in the future!

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