Mercedes-Benz of St. Charles

Great Agency to Work With....... Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable and accomplished the transfer in record time.All in all it was a pleasure to deal with this agency. More

GM truly cares about customer service We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to se We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience. More

Wouldn't go anywhere else Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to mak Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to make sure I understand each step and what to expect. I appreciate that I feel I can trust everyone with my car and my business. More

OUR BRAND NEW CAR MY HUSBAND AND I WERE VERY PLEASED WITH OUR WHOLE EXPERIENCE! CAROL OUR SALESPERSON, WAS VERY KNOWLEDGEABLE AND ANSWERED ALL OUR QUESTIONS. WOULD D MY HUSBAND AND I WERE VERY PLEASED WITH OUR WHOLE EXPERIENCE! CAROL OUR SALESPERSON, WAS VERY KNOWLEDGEABLE AND ANSWERED ALL OUR QUESTIONS. WOULD DEFINITELY RECOMMEND More

Warranty work Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from this location, but would gladly make the drive again. More

Quick Service Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car. Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car. More

Outstanding Service The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is o The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is outstanding; things are done right the first time... and they return your vehicle to you when promised. This Service Department is the only one that I trust to maintain my Mercedes. Highly recommended! More

The screw that ended the life of my tire Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same d Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same day. To top it off, my car was detailed back to new for value added to my service experience. All I can say is I was a very happy customer. Thank you guys! More

Exactly what I wanted We've been coming to St. Charles for service for years, so when it was time to get a new car we were hoping that we wouldn't need to go anywhere else. We've been coming to St. Charles for service for years, so when it was time to get a new car we were hoping that we wouldn't need to go anywhere else. We were going from an ML to a C, I had a specific list of what I wanted, and Zach found the exact match (all the way in Iowa). Zach was very straightforward with us, also explaining everything in great detail. It was our first time leasing, he made us comfortable with the process. Compared to previous car purchasing experiences at other places, this was a very straightforward and easy business transaction - exactly what I would expect from a Benz dealership. We're really happy with our new car and will not be shopping anywhere else. More

NEVER BUY A VEHICLE FROM THIS PLACE NEVER BUY FROM THIS PLACE. I dealt with sales associate, Andrew, and sales manager, Joel, about purchasing a used BMW. I agreed on a price and notif NEVER BUY FROM THIS PLACE. I dealt with sales associate, Andrew, and sales manager, Joel, about purchasing a used BMW. I agreed on a price and notified them that I had purchased my plane ticket to purchase the car the next day. I received a call from Andrew the next morning who tried to add additional fees to the sale. I then asked to speak with his sales manager, Joel who called me back five hours later and told me they sold the vehicle to another buyer for more money. Joel told me that his sales associates do not have the power to sale cars and that he is the only person that does. He also told me that he would not reimburse me for my plane ticket. DO NOT SHOP HERE! More