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Mercedes-Benz of St. Charles
St. Charles, IL
338 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 338 reviews
May 23, 2013
This was my first time at MB of St. Charles. Andrew was This was my first time at MB of St. Charles. Andrew was very open to my questions, and answered all of them. I was just browsing that day. I came ba This was my first time at MB of St. Charles. Andrew was very open to my questions, and answered all of them. I was just browsing that day. I came back on their next business day to purchase my new vehicle. Gene was very easy to work with and got us financed quickly. They made purchasing a new vehicle a breeze. No hassles - No back and forth negotiating - No having to see a manager for approval of the deal. New vehicle meets my needs & requirements. I have recommended to some of my friends that they visit the dealership. More
by WX9CAM
May 14, 2013
Hello Joann - overall a fairly good experience, a mior snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20mi snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20min delay from beginning to end. Made it seem to me as if your large firm did NOT know what was going on end-to-end. Feel free to contact me to learn more details. Thanks much for this survey outlet. Hosea Brooks SLK Owner More
by Our2cents
Employees Worked With
Michelle (cashier)
May 03, 2013
Steve was excellent and did a super job explaing what service recommendations were needed. Service tech very helpful in decribing items he viewed during inspection. service recommendations were needed. Service tech very helpful in decribing items he viewed during inspection. More
by jamespatrice
Employees Worked With
Steve Heinking
May 03, 2013
Always get prompt friendly service! The tech was extremely patient & helpfull in answering the many questions we had about sound system & towing. Even educated us on things we didn't know about our extremely patient & helpfull in answering the many questions we had about sound system & towing. Even educated us on things we didn't know about our Sprinter! Thank you More
by Thees
Employees Worked With
May 02, 2013
Very professional attitude and execution of the transaction. Car was immaculate and the tutorial was very efficient. No hidden costs or surprises at closing. Left with a comfortable feeling. transaction. Car was immaculate and the tutorial was very efficient. No hidden costs or surprises at closing. Left with a comfortable feeling. More
by JohnsonHo
May 02, 2013
Car returned in pristine condition, service performed as promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. More
by BEMSL550
Employees Worked With
April 30, 2013
Mark was terrific to work with. Work was completed quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles. quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles. More
by demskif
Employees Worked With
April 17, 2013
Easy to use dealership - close to my house and service personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. More
by randazzocc1
Employees Worked With
April 09, 2013
Sales associate was knowledgeable and did not use high pressure sales tactics, etc. I am an experienced buyer, know what I want, and make my decisions before entering a dealership. Salesman was respectf pressure sales tactics, etc. I am an experienced buyer, know what I want, and make my decisions before entering a dealership. Salesman was respectful of that and did not pull any punches. He was straightforward from the beginning and easy to deal with. Dealership was beautiful and very accommodating to clients/car owners. Purchased a different Mercedes a month ago from a different dealership but would have purchased from this sales associate/dealership if we had known the experience would be this easy/pleasant. More
by lmorgeson
Employees Worked With
