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Mercedes-Benz of the Woodlands

The Woodlands, TX

5.0
3,189 Reviews
Thank you for visiting Mercedes-Benz of The Woodlands, Texas' top rated authorized Mercedes-Benz dealer. Our all-new Mercedes showroom and service facility in The Woodlands area of Houston opened in April 2015 in the growing area North of Houston in Southeast Montgomery county. Our all new, full service Mercedes dealership is located convenient to I-45 between Conroe and Houston. We offer The Luxury of Convenience CONCIERGE PICKUP AND DELIVERY Luxury buyers expect luxury services, and we wouldn’t have it any other way. So our concierge service will save you a trip to the dealership by picking up your car when it's ready for service and promptly returning it when the job is complete. FREE LIFETIME CAR WASHES You keep your shoes shined, your suits pressed, your hair just so, and you want your car to look as put-together as you do. We want that too, which is why we’ll wash your car, for free, for as long as you own it. PRODUCT GENIUS BAR Modern luxury cars have technology everywhere you look, and we want you to experience our cars at their fullest expression. So we brought in some geniuses. People who know how to do everything from syncing phones and programming the navigation system to adjusting the mirrors or storing seat preferences. You name it, they’re here to show you how to do it. PRIVATE BUSINESS CENTER Luxury car owners know the value of their time, and at Mercedes-Benz of The Woodlands, we value your time. Our quiet, connected private business center will keep from having to brea
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16917 Interstate 45 South

The Woodlands, TX

77385

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Showing 3,189 reviews

August 08, 2021

Amazing Service !!! Keep doing what you are doing because your staff was amazing and friendly. More

by Kristina_glaze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Korn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your experience! We hope to see you again in the future!

August 07, 2021

Mike Lange has been my service advisor for both of my vehicles. When he moved to MBOTW, I and many of his other clients, followed him there. The other members of the MBOTW team are as knowledgeable, frie More

by JLConnor3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
Aug 11, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We appreciate your loyalty to Mike and we hope he can continue to be your service advisor here at MBOTW for many years to come!

August 06, 2021

Liz always takes care of us in the service department, has for years. Communicates well with us keeping us informed on vehicle status. I just wish your sales department was half as knowledgeable and ori More

by bray
Friendliness
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your service experiences with Liz. We hope she can continue to be your service advisor for years to come!

August 06, 2021

Very prompt, courteous service. Everyone I came in contact with was very pleasant helpful. Great service! More

by Karl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your experience. We hope to see you again soon!

August 06, 2021

exceptional service and the folks are great I have purchased 2 cars hereand have nothing but good words for the dealership and the management. a good place More

by thomas_murphy01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We truly appreciate your kind words and loyalty to our dealership. We hope to continue living up to your expectations for years to come.

August 06, 2021

Mercedes Benz of the Woodlands continues to go above and beyond with my service needs. Everyone who works there always has a smile on his/herface and is always happy to oblige my needs. Mike, my service adv More

by mopostorino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edna Canales, Mike Lange
Aug 11, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear that the dealership as a whole was able to give you a great experience, especially Mike and Edna! We look forward to seeing you again soon!

August 05, 2021

Quick checkin & checkout. Super professional! We drive 3 hrs for our Mercedes service at this location. More

by Kendricks2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
Aug 11, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We appreciate your kind words and dedication to our location. We hope to continue living up to your expectations for years to come.

August 05, 2021

Took my car in for servicing a few weeks ago it took four days and the full service wasn’t even done because I was almost empty on coolant and I’ve only driven the car for 14 miles since I’ve had the servici More

by Mrs.Jelen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We truly apologize for your service experience. If you would like to further discuss your concerns, please feel free to contact me. My name is Mary and you can reach me directly at 936-224-7710.

Aug 18, 2021 -

Mrs.Jelen responded

The thing that was most upsetting was that my vehicle was in their possession for five days five full days. During this time, I was not contacted ONCE to reassure me that everything was going OK. The only reason that that car was there was for its yearly servicing. How IS it … that my car could be there for five days servicing for the sole purpose of checking the fluids, etc, and yet the fact that I had almost ZERO coolant…..,be MISSED? What I’m wondering right NOW is, was my car even really looked at AT ALL????

Aug 18, 2021 -

Mercedes-Benz of the Woodlands responded

Mrs. Jelen, there is no excuse for the lack of communication, and we sincerely apologize. We are certain there must have been an oversight regarding the coolant level and will be using this example to further train our teams on double checking their work and making better attempts to keep customers in the loop when there are delays. If you would like, we can send a mobile tech to your home to check all other fluids. My name is Mary and you can reach me directly at 936-224-7710 or you can email me at mdamian@mbotw.com.

Aug 18, 2021 -

Mrs.Jelen responded

I appreciate that, but I took it to a friend who owns a shop and they checked the fluids. No I really didn’t want this because it’s not a Mercedes dealership. I’m really glad that you can use this to train your personnel. The reason why I was so upset was that I was on my way to a funeral in the middle of nowhere when that coolant level issue showed up on the screen. I appreciate the apology we’ll see what happens the next time I come in thank you for your time in replying.

August 04, 2021

We always receive great service and hospitality when we visit Mercedes-Benz of the Woodlands! More

by Connie Stock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
Aug 10, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your experience. We hope to see you again in the future!

August 04, 2021

Great service in the Sprinter department. Organized, efficient and friendly More

by Nick P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
Aug 10, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your service experience. We hope to see you again in the future!

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