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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,587 Reviews
Call Service Center (936) 206-7500

1,587 Reviews of Mercedes-Benz of the Woodlands - Service Center

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December 24, 2023

We always receive too notch service at MBOTW. Thank you for always providing fantastic service! More

by erin.coppola1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
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Dec 26, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Erin! Thank you so much for your review and for being a loyal customer. We strive to always provide top-notch service, and we're thrilled to hear that we've met your expectations. We appreciate your support!

Helpful
December 23, 2023

Excellent service at The Woodlands Mercedes Dealership! The staff is so professional and take care of the customer. They definitely have my business! Thank you for your dedication to your customers! More

by Dean Nance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
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Dec 26, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Dean, thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. We appreciate your support and look forward to serving you in the future.

Helpful
December 20, 2023

Mark Escobar is great. All the guys in the bays area are very nice and courteous. More

by Dkrut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Dkrut, thank you for your kind words! We strive to provide excellent service and it's great to hear that Mark Escobar and our team in the bay area were able to meet your expectations. If you ever need anything else, feel free to reach out.

Helpful
December 19, 2023

The folks at Woodlands Mercedes are a great bunch to deal with. Juan over sprinters makes me feel that when I leave he has done everything to insure me my vehicle has been taken care of . Thanks for everythi More

by grgledwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Dec 22, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Grgledwell, thank you so much for your kind words and 5-star rating! We're thrilled to hear that Juan and our team at Woodlands Mercedes provided you with excellent service. We appreciate your support and wish you a Merry Christmas as well!

Dec 22, 2023 -

grgledwell responded

Keep up the great service and MERRY CHRISTMAS 🎄

Helpful
December 16, 2023

Excellent advisor and advocate. My first experience w Mark and thus dealership. Both were excellent. A new level of customer satisfaction More

by BigE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of the Woodlands responded

Hi BigE! Thank you so much for your kind words and for choosing our dealership for your first experience. We're thrilled to hear that Mark provided excellent service and that we were able to exceed your expectations. We strive for customer satisfaction and we're glad we could deliver.

Helpful
December 14, 2023

Very knowledgeable, friendly and polite personnel. Keep up doing your great job, thanks a lot. More

by Alex S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Alex, thank you so much for your positive feedback. We strive to provide excellent service and it's great to hear that our team was knowledgeable, friendly, and polite. We appreciate your support and look forward to serving you again in the future.

Helpful
December 13, 2023

All of the staff were friendly and helpful and our service coordinator, Steven Davis, listened and addressed all of our concerns in a very professional manner. More

by Clutchcity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Clutchcity, thank you so much for your kind words! We're thrilled to hear that our staff, especially Steven Davis, provided you with excellent service. We appreciate your feedback and hope to assist you again in the future.

Helpful
December 12, 2023

very good service. Prefer to have the service here. That's why I am an old client. More

by mtl87323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you, mtl87323! We truly appreciate your continued support and loyalty. We're glad to know that our service has met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.

Helpful 1
December 07, 2023

Gaston is always very helpful and knowledgeable. Service is key to purchasing a new vehicle and Gaston excels. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Mercedes-Benz of the Woodlands responded

Hello Jp, We appreciate your positive feedback about your experience with Gaston. We take pride in serving our customers and hope to see you again soon!

Helpful
December 03, 2023

They always due a terrific job. They keep you informed during the processing to make it as pain free as possible. More

by Jay Randle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Mercedes-Benz of the Woodlands responded

Thanks, Jay! We're thrilled to hear that you had a terrific experience with us. Keeping our clients informed and making the process pain-free is always our goal. We appreciate your feedback and look forward to serving you again in the future.

Helpful
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