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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,840 Reviews

1,840 Reviews of Mercedes-Benz of the Woodlands - Service Center

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April 15, 2021

Rhonda Canfield is the best! She is a real professional, knows her stuff and makes us feel like VIP's every time. Our Mechanic Jeff is just great! More

by shenzhendon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Canfield
Apr 15, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are so happy to hear about your service experiences with Rhonda and Jeff have been great! We hope to continue to live up to your expectations for years to come.

April 14, 2021

After a long 2500+ drive from our move to Texas from Seattle in this last week, it was refreshing to experience a dealership that was clean, courteous and professional. Besides moving into our new home, More

by Rayc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Nichols
Apr 14, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We are happy to hear we were able to make a good first impression! We are grateful for having the opportunity to service your vehicle and we hope to continue to live up to your expectations.

April 14, 2021

Excellence is hard to come by but this dealership is consistently service oriented. I recommend Woodlands M.B. To my friends frequently! 5 out of 5 More

by ksmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are happy to hear about your experiences with our dealership. We hope to see you again in the future!

April 14, 2021

Consistent, excellent service for years. Richard Metodiev has been and continues to be an outstanding service advisor. I would certainly recommend this dealership and service department. More

by dcrowell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lange
Apr 15, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are happy to hear about your experiences with Richard! We hope to see you again in the future!

April 13, 2021

Recently moved to area and needed vehicle worked on. Excellent customer service, prompt vehicle return when had car serviced for routine maintenance and beautiful Service Center layout. More

by MValer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are happy to hear we made a good first impression at your fist visit with our dealership. We hope to continue to provide your vehicle with great service!

Mar 18, 2023 -

MValer responded

This dealership continues to maintain great Cust Service,, professional and friendly staff. I would recommend this dealership to anyone.

April 13, 2021

Great service and Mike Lange is the best service advisor I've ever known. Very professional, and gives excellent customer service. I get a free loaner car, and my car is ready and serviced well at the quot More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lange
Apr 14, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We are so happy to hear about your service experiences with Mike. We hope MBOTW can have the continued pleasure of being your service provider of choice for years to come!

April 10, 2021

Terrific service. Makes me glad I bought a Mercedes, from them. Service quality (including the car valet service) is always on point. They keep me updated on potential service areas and we discuss the sched More

by kiwihusker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are so happy to hear that our service department has been able to provide you with terrific service! We hope to have the pleasure of being your service provider of choice for years to come!

April 10, 2021

Just received excellent service from MB, The Woodlands. I left my LARGE Sprinter Van there for its first service in over a year (not driven regularly during pandemic...not traveling!). They arranged shutt More

by kappelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Canfield
Apr 14, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We are pleased to hear about your experience with our dealership! We hope to see you again in the future!

April 09, 2021

Please improve the free car wash. I know it’s free but at least dry the car so water spots aren’t everywhere. Otherwise great service. More

by TMsalmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lange
May 19, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to inform us of this situation. We have began implementing new processes in our car wash. We hope these processes will reflect positively in your next visit.

April 09, 2021

I have been going to this service department for about 3 years now. I have always had a good experience. They do their best to make sure my car is completely right the first time. More

by S.Sartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are so happy to hear that you have had good experiences with our service department! We hope to have the pleasure of being your service provider of choice for years to come!

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