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Metro Lexus
Cleveland, OH
2,605 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,605 reviews
May 08, 2024
Simon did an outstanding job explaining the Lexus RX350, very patient with two test drives, and reviewing the inventory of RX350 cars to help us find a vehicle. Very polite and efficient. No pressure. Enjoy very patient with two test drives, and reviewing the inventory of RX350 cars to help us find a vehicle. Very polite and efficient. No pressure. Enjoyable to work with. More
by DGM
Employees Worked With
Helpful May 07, 2024
Simon gave me great customer service. He was super friendly as well. Metro Lexus is the best! He was super friendly as well. Metro Lexus is the best! More
by tonygeorges12
Employees Worked With
May 07, 2024
The services offered are amazing, very detail oriented, everything on measurable scale to get better idea what you are getting. Genuineness from Service people describing the vehicle condition. It took me everything on measurable scale to get better idea what you are getting. Genuineness from Service people describing the vehicle condition. It took me just 10 minutes to decide. At last not the least , the quality of Lexus is amazing. More
by TJ Pandher
Employees Worked With
May 07, 2024
While we didn't end purchasing, the sales staff (Simon) was very couteous, patient and without any pressure. was very couteous, patient and without any pressure. More
by adamz
Employees Worked With
May 03, 2024
Metro Lexus has always provided professional and courteous service. I have never been disappointed and will have my car serviced only there. courteous service. I have never been disappointed and will have my car serviced only there. More
by georgedroscoe
Employees Worked With
May 02, 2024
Metro Lexus staff provided us a warm and welcoming environment. Our salesman helped us find the car we wanted and facilitated the process from start to the time we drove out of the lot. The technica environment. Our salesman helped us find the car we wanted and facilitated the process from start to the time we drove out of the lot. The technical support provided was professional and very knowledgeable. More
by ohbobwest
May 02, 2024
The process was easy. Quotes and responses were quick and concise. Everyone was very friendly and professional. No high pressure or aggressive sale tactics which I don't r Quotes and responses were quick and concise. Everyone was very friendly and professional. No high pressure or aggressive sale tactics which I don't respond well to. Would definitely consider Metro when looking for another vehicle. More
by Paul670
May 02, 2024
the easiest car buying process ever! so efficient with the best amenities while we negotiated everything. will continue to buy from here. thanks Simon! so efficient with the best amenities while we negotiated everything. will continue to buy from here. thanks Simon! More
by A Davis
May 01, 2024
My experience working with Metro Lexus has always been excellent. Simon is world class and will do whatever is in his clients best interest. This has been my fourth vehicle from Metro Lexus and I am extre excellent. Simon is world class and will do whatever is in his clients best interest. This has been my fourth vehicle from Metro Lexus and I am extremely happy with their service and professionalism. More
by Shap257
May 01, 2024
My wife and I wanted to recognize Marisa for providing us outstanding customer service. She assisted us with setting up a scheduled maintenance for our GX. Also, she answered our questions regarding covera outstanding customer service. She assisted us with setting up a scheduled maintenance for our GX. Also, she answered our questions regarding coverage and future appointments in a professional and courteous manner. We never felt rushed. She made us feel like valued clients. Thank you Marisa! More
by Drewy888
