Back

Mike Murphy Ford Inc - Service Center

Morton, IL

4.5
778 Reviews

778 Reviews of Mike Murphy Ford Inc - Service Center

Sort by
October 03, 2020

Worst dealership experience I’ve ever had. wrong car on file and appt date. didn’t call me for 3 days wouldn’t answer phone More

by Kelseywinter22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Oct 17, 2020 -

Mike Murphy Ford Inc responded

Hello Kelsey, We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly, we would appreciate the opportunity to address your concerns. Mike Murphy Ford

October 03, 2020

Great place to do business 👍I have bought Ford Taurus Great place to do business 👍 I have bought Ford Taurus at Mike Murphy for over twenty years. Brad Barker sold all of the cars to me. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Oct 05, 2020 -

Mike Murphy Ford Inc responded

Jim, thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We get it….Price Sells Cars! Mike Murphy Ford

October 02, 2020

I bought my Escape there in 2016 and my husband bought his truck there in 2017. Both were used but in great condition. Both have been excellent vehicles. We’ve felt welcomed since the first moment we walk More

by Lilleygirl52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Quisenberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Oct 02, 2020 -

Mike Murphy Ford Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

October 02, 2020

Fast Professional service and very nice Waiting area. Also very helpful with the part that I needed to have ordered for my car. Thanks for the great experience More

by Dmskeel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Oct 03, 2020 -

Mike Murphy Ford Inc responded

Thank you so much for your excellent review! We are so glad that our service team was able to assist you, and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else. We get it….Price Sells Cars! Mike Murphy Ford

September 30, 2020

Mike Murphy Ford service department is the best! Why go to a satellite oil change place and be harass to buy service you don't need. Great oil change price and if you need service they give you the optio More

by ret58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill, Bill Pomrenke
Sep 30, 2020 -

Mike Murphy Ford Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

September 30, 2020

Anthony is very nice and educated. Helped me get a car that was in my price range and went the extra mile to make some calls for me to get that car off of the lot! He dealt with my pickiness! I highly re More

by Lily Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Mike Murphy Ford Inc responded

We are very happy to hear that Anthony and Levi provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Let us know if we can be of future service! We get it….Price Sells Cars! Mike Murphy Ford

September 28, 2020

My car battery went dead, I called Mike Murphy the same day, then jumped my car the next morning to make it to the dealership. While a line was forming right at the opening hour, a service employee got a b More

by SMADELYNN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe we spoke to Bryan on the phone, but I’m not 100% sure.
Sep 29, 2020 -

Mike Murphy Ford Inc responded

Madelynn, Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

September 24, 2020

Great, friendly service! They tell you what they are doing to your vehicle and in very little time it was done. They explain the check points and work done. I used my Ford Pass points for my vehicle’s a More

by SALRDL2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Neill
Sep 25, 2020 -

Mike Murphy Ford Inc responded

Hello, It's great to hear that Kevin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

September 23, 2020

Nothing to complain about. The turn around time on getting my car back was a quick return and everything was spot on. Kevin is the best! More

by mccoycaitlin0513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Neill
Sep 24, 2020 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

September 23, 2020

Everyone I dealt with was courteous and responsive to the needs of my disability. All were willing to work with me to get the job done More

by Catherine warning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Mike Murphy Ford Inc responded

We appreciate your business and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

...
63
...