Morong-Falmouth

Painful After making an appointment and waiting a few weeks to get my Audi in for bodywork after a minor fender bender, Morong Audi got the car in and worked After making an appointment and waiting a few weeks to get my Audi in for bodywork after a minor fender bender, Morong Audi got the car in and worked on it for 2 weeks. The car needed a headlight, grill and bumper cover. I received a call letting me know the car was ready, so I went over to the Audi dealership to pick up. I was kind of surprised that after I went in and signed papers etc, no one walked me out to show me what had been done and to make sure I was satisfied with the job. It was getting dark when I picked the car up so I was unable to look at the paint closely. The next morning I looked at the car and was not happy at the job that was done. The hood did not line up with the fender/headlight and looked terrible. Also, there were at least 3 runs in the paint on the hood, and one big one on the passenger fender. I also found that when they had buffed the car with compound, it had gotten all over the new grill and engine compartment, causing a white wax like substance to be literally sprayed over the entire area, and this was never wiped up. I immediately called Baylee, the Audi body shop manager to complain about the terrible job. He instructed me to bring the car back (40 minute drive each way) so he could inspect it. I told him I was on my way. I left work immediately. When I got to Morong Audi, I waited in the body shop area for about 10 minutes. Not seeing anyone around, I went into the showroom to find someone to help me. I was then informed that Baylee had left, and they weren't sure when he would be back. This obviously upset me. I left Morong Audi and went back to work. I then spoke with Parker Sowles, the operations director at Morong Audi, who I made an appointment with to look at the car. Parker took lots of photos of my complaints and agreed that the work was sub par and agreed to fix the problems. Parker informed me that they were going to replace the hood and needed the car for another week to preform the repairs. Again, I get a call saying that my car is done and ready for pick up. Again, no one went over the work preformed. Again, I get the car home and its not repaired properly. A few of the problems that I pointed out were never corrected, even after photos were taken of the mistakes. The Audi brand demands perfection and nothing less. I am hesitantly giving Morong Audi 2 stars out of 5 for their repetitive poor service. More

Honest and Trustworthy This is the second car that I purchased from Morong, and I anticipate on using them in the future. Tyler and Matt were excellent to work with, and it This is the second car that I purchased from Morong, and I anticipate on using them in the future. Tyler and Matt were excellent to work with, and it was apparent that the Morong team is first-class organization. More

We purchased a used Honda from Morong (Falmouth).It was We purchased a used Honda from Morong (Falmouth). It was a great experience from start to finish. Andy was our sales rep and he was extremely helpfu We purchased a used Honda from Morong (Falmouth). It was a great experience from start to finish. Andy was our sales rep and he was extremely helpful and accommodating (and knowledgeable too). I highly recommend Morong for your next car purchase. More

First Mazda Norma was easy to work with. She was open and explained everything thoroughly. She was patient and accomodating. She greeted me when I walked in and k Norma was easy to work with. She was open and explained everything thoroughly. She was patient and accomodating. She greeted me when I walked in and knew the cars I was interested in. More

Straight forward and helpful Taylor was helpful and responsive to any questions that I had throughout the process. I was expecting to "haggle" a bit more but they stick to their b Taylor was helpful and responsive to any questions that I had throughout the process. I was expecting to "haggle" a bit more but they stick to their bottom line and are polite in doing so. I paid a fair price for my used 911 Porsche dream car and am very pleased with my overall experience. More

One Day Purchase I walked into the dealership, told the sales manager I was looking to revisit my youth (I'm 80) and look at a VW beetle, was directed to Tyler Robinso I walked into the dealership, told the sales manager I was looking to revisit my youth (I'm 80) and look at a VW beetle, was directed to Tyler Robinson, and the rest, as they say, is history. Tyler was very understanding, helpful, knowledgeable and quick as I walked out after looking at and quickly buying, at a fair price with my trade in, my fun new orange (habanero) beetle that I took delivery of the next day. I'd highly recommend Morong and Tyler based on my great experience. More

Best car buying experience EVER Excellent experience! Will definitely lease from again. Andy was great to work with. Friendly and knowledgeable. Whole process was quick and easy! Lov Excellent experience! Will definitely lease from again. Andy was great to work with. Friendly and knowledgeable. Whole process was quick and easy! Love my CX5! More

Great experience with Morong .Very friendly and hassle free look forward to my next car purchase. Best experience I’ve had at a car dealership in years thanks again. free look forward to my next car purchase. Best experience I’ve had at a car dealership in years thanks again. More

Excellent Experience I would like to thank the professional staff at your dealership for their courteous help with my purchase of the Cayman. Dan Dunham efficiently worked I would like to thank the professional staff at your dealership for their courteous help with my purchase of the Cayman. Dan Dunham efficiently worked with me to complete the purchase and get the car ready for me to pick up. I am looking forward to continuing to stay in touch with the folks at Morong as I enjoy my car. More

Andy was wonderful to work with! He made the entire experience fun and he was truly happy for us! It was wonderful to work with him! experience fun and he was truly happy for us! It was wonderful to work with him! More