Morong-Falmouth

Friendly, respectful and efficient - Thank you John! We are very grateful and appreciative to have had the opportunity to work with John buying our first VW. The Atlas is perfect for our growing family. We are very grateful and appreciative to have had the opportunity to work with John buying our first VW. The Atlas is perfect for our growing family. Our experience was exceptional. We never felt pressured. John was respectful, knowledgeable and timely - a pleasure to work with! We highly recommend working with John and VW Morong. More

Smooth and pleasant experience purchasing new VW We have become a VW family and have purchased several from Morong and have been assisted by Andy Rogers. Andy loves cars and is very detail oriented. We have become a VW family and have purchased several from Morong and have been assisted by Andy Rogers. Andy loves cars and is very detail oriented. He will follow thru on any issues and get them resolved. He is friendly and experienced. A real “numbers guy” but used his math skills to help get us a fair deal on our new car. Highly recommended! More

Thank you Norma king for your help buying my new Jetta .....as well as all at morong vw .just getting to know car but hopeful of purchase .....as well as all at morong vw .just getting to know car but hopeful of purchase More

Wonderful experience buying my first Mazda CX-5 I recently visited Morong-Falmouth to test drive the Mazda CX-5. I immediately fell in love with the car and had a wonderful experience working with J I recently visited Morong-Falmouth to test drive the Mazda CX-5. I immediately fell in love with the car and had a wonderful experience working with John Phillips. He was extremely knowledgeable and accommodating - I never felt like I was getting "pushed" into buying the car. I ended up buying the CX-5 that day with John's assistance. Would absolutely recommend Morong-Falmouth as a dealership and John Phillips as a sales consultant. More

Great experience while buying remotely from out-of-state I wanted a 2017/18 manual-transmission Audi A4, the only one I found available at a dealer in U.S. was at Morong-Falmouth. I worked with salesman Dan I wanted a 2017/18 manual-transmission Audi A4, the only one I found available at a dealer in U.S. was at Morong-Falmouth. I worked with salesman Dan Dunham, had a great experience. This was my first time buying a used car, and sight-unseen at that (I live in Ohio). Dan explained the process and took care of all the paperwork and made the process easy for me, including answering several questions I had after completing the sale and accepting delivery. He made this a much easier process than I thought it might be. And, I think that they gave me a fair deal/price on the car. I am happy. More

I just closed on my RAV4 Hybrid yesterday with Sales Consultant John Phillips. I am very pleased with my overall experience at Morong Falmouth! I called to inquire about the vehicle I ended up purchasin Consultant John Phillips. I am very pleased with my overall experience at Morong Falmouth! I called to inquire about the vehicle I ended up purchasing and from the jump there was no added pressure to come in and check it out. From the moment I arrived I was greeted outside, shown where to park, offered free lunch, and was able to test drive the vehicle with my wife. John handed me the keys and showed tremendous respect by allowing me to test drive without him even present. I was so pleased with the car I then returned and started the sales agreement which in the moment I was a little suspicious how it would be handled. John was very fair the whole time and never put any added pressure on me to negotiate a deal on the vehicle. I was provided with the full Carfax before I even test drove it as well. I found the price to be incredibly fair and a very good deal after looking online at other RAV4 Hybrids and there was no competition to Morong’s price point for the features of the vehicle, overall condition and the low number of miles on it for a used vehicle. The deal was seemless and I also wasn’t pressured by the business manager like I have been at other dealerships in the past. I left the dealership with a full fuel tank, a fresh wash, and John was insistent that I don’t leave until taking care of the car insurance and that it wasn’t worth the risk to just wait until I got home. He printed my new insurance card and assisted through the process. John also helped me download GPS software on the car and my phone to assist with navigated trips in the future. Morong must have cared for this vehicle like a baby because I am only supposed to average at best a 32MPG with this vehicle and I just achieved 40MPG on my first full day of driving the vehicle. Thanks so much! I will know where to go in the future! More

Purchasing a pre-owned Mercedes MLA 350 I had set up an appointment to purchase the vehicle ahead of time. I even sent pre-approved loan documents to 2 different individuals in their intern I had set up an appointment to purchase the vehicle ahead of time. I even sent pre-approved loan documents to 2 different individuals in their internet sales group. Unfortunately, none of that documentation had been reviewed prior to arrival. However, once the document situation was resolved, Dan Dunham quickly put me on the right course, worked with the loan company directly, and was off in my MLA 350 in approximately 2 hours. I had a great experience and anticipate using Morong for future car purchases. John More

Positive and outstanding experience! Andy Rogers was wonderful to work with! I had not purchased a new car since 2008 and was apprehensive about the process of buying. Andy was responsi Andy Rogers was wonderful to work with! I had not purchased a new car since 2008 and was apprehensive about the process of buying. Andy was responsive, helpful, knowledgeable, and informative. He really made the buying process seamless and made what I had been truly not looking forward to painless and a positive experience for me. I didn't feel any pressure to buy and that my concerns and/or questions were answered in a timely manner. I typically don't move quickly when making big purchases, but because of Andy's attention to detail I was confident that I was working with the right sales consultant. I would strongly encourage prospective car shoppers to ask for Andy while visiting Morong and have no reservations to share his name and contact information when I come across folks looking for a new car. Dan was very helpful when signing the purchase paperwork. He explained in detail the extended warranty options, SmartShield product warranty information, and any other applicable review of paperwork. He was very professional and provided me with the answers I needed to understand and move forward with closing on the purchase. More

Talked with Tyler Robinson last spring. Decided when looking again we would talk with Tyler first . Tyler’s low pressure but understanding of our needs made him our choice to purchase the car. thank yo looking again we would talk with Tyler first . Tyler’s low pressure but understanding of our needs made him our choice to purchase the car. thank you Tyler for being respectful and helping us find the best fit for us with a lease. More

Overall Good Experience Found car on Car Gurus and sent email to Morong through Car Guru's web site to in quire about the car. The accident box was checked on the Car Guru's Found car on Car Gurus and sent email to Morong through Car Guru's web site to in quire about the car. The accident box was checked on the Car Guru's and i was looking for more details . Alex followed up the same day with an email indicating there was no accident on the Car Fax which she sent to me. I responded to her to better understand the disconnect but did not hear back. I called Morong and was put into Alex's voicemail. No response for over day and called back only to find out she was gone for a few days. Was not told this when I called the first time. Regardless, spoke with Norma and she was very helpful and carried the ball from there. Norma was easy to work with and I really never felt pressured. Given it was 2 hour drive from my home and the car was exactly what I was looking for, I decided to take it home. The car was in immaculate condition as it was pre-owned and they made sure the tank was filled before I left. Jordan in Finance was very nice as well though I felt she was disappointed that I did not bite on the up sell for additional coverage. A bit awkward for a moment until we moved on. All in all not a bad overall experience More