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My Auto Import Center

Muskegon, MI

4.6
4,709 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Subaru, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 East Sternberg Rd.

Muskegon, MI

49444

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Showing 4,709 reviews

March 06, 2020

Very pleasurable buying experience, test drove a few cars in the same day prior to making a decision. Eric helped us find the right car that met our needs. More

by stuart.fletcher
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Eric Nelson
Mar 13, 2020 -

My Auto Import Center responded

Thank you for the great review and for sharing your experience with everyone!

March 05, 2020

Excellant service. Family feel. Would recommend to anyone. Felt comfortable asking questions and was answered right away. Knew what she was talking about. Would come back. Thank you for an enjoyable d More

by feelyoung6558
Recommend Dealer
Yes
Employees Worked With
Timera Crosby
Mar 13, 2020 -

My Auto Import Center responded

Thank you for the great review and for sharing your experience with everyone!

March 05, 2020

Roy was absolutely amazing. We had our toddler with us and the entire experience was very accommodating, especially with the kiddo. Everything was smooth and seamless. We had been shopping all week for a More

by Kristineheng08
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Van Liere
Mar 13, 2020 -

My Auto Import Center responded

Thank you for trusting us with your business and for sharing your experience with everyone!

March 04, 2020

Timera made it easy and did a great job helping to pick out the right vehicle. My Auto Import center gave me a great price and a great vehicle with no haggle. More

by RoJa McG
Recommend Dealer
Yes
Employees Worked With
John Gongalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Opalek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timera Crosby
Mar 13, 2020 -

My Auto Import Center responded

Thank you for the great review and for sharing your experience with everyone!

March 04, 2020

I had excellent service, pick out my Subaru My first time at My Auto Imports. Couldn’t have asked for nicer people. Andrew Belock went out of his way, for me to understand the things on my outba More

by peggygould
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Belock (sales) Gregory Ireland (finance)
Mar 04, 2020 -

My Auto Import Center responded

Thank you for the great review! We are so happy to hear that you had a good experience!

March 03, 2020

Will Smith was very affable and helpful. I will be recommending him and My Auto Import Center to my family and friends. Great service and kind employees. More

by MichaelaWoodwykReiffer
Recommend Dealer
Yes
Employees Worked With
Will Smith
Mar 04, 2020 -

My Auto Import Center responded

Thank you for trusting us with your business and for sharing your experience with everyone!

February 29, 2020

Will Smith was a kind and considerate salesperson. He truly cared that we get the best price possible. We didn’t care too much for management’s trade in “games”, but every dealership has their ways. Ove More

by Tam
Recommend Dealer
Yes
Employees Worked With
Will Smith
Mar 04, 2020 -

My Auto Import Center responded

Thank you for trusting us with your business and for sharing your experience with everyone!

February 29, 2020

I came down to MyAuto Imports on February 19, 2020 to refinance my car and turn my lease in to a buy. I dealt with my sales person Shadric, finance persons Steve and Jake. At the end of the day I realize More

by Nbradford12
Recommend Dealer
No
Employees Worked With
John Gongalski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Childress
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stepanek—1 star, Shadric Hawley
Mar 02, 2020 -

My Auto Import Center responded

I am sorry that you feel you were pressured in to buying out your lease. I spoke with our Finance Department Manager and he mentioned that you said you were uncomfortable with the numbers and therefore didn't actually buy out your lease early. Have you attempted to buy out your lease early anywhere else since?

Mar 17, 2020 -

Nbradford12 responded

My Auto Import Center actually, I bought out my lease. I signed the papers and everything. I was there for 3 hours. When I got home and had a chance to really review the numbers I texted Shadric, Steve, and Jake and told them that this whole deal was a sham. Jake and Steve called me on speaker phone and I told them to scrap the whole deal that we had just made because I would be paying in great excess of $100k for a $71k car. I had them to refund that $750 GAP insurance and I asked them to send me documentation that the deal was scrapped and they did not. I also emailed John. The deal was done; I was deceived. When I realized what was happening I put a stop to it.

February 28, 2020

Roy was very helpful, listened to what I needed, tolerated my children! I got the exact car I asked for, for the price I needed. More

by willlk3
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Van Liere, Charlie Knapp
Mar 04, 2020 -

My Auto Import Center responded

Thank you for the great review and for sharing your experience with everyone! We are very lucky to have Roy on our team!

February 27, 2020

Morning employees not friendly. I usually deal with the subaru side which is ALWAYS AMAZING so I decided to bring the company vehicles to the other service department. When we arrive More

by julie38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris
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