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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,902 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,902 reviews
May 02, 2026
Great Service Department! Very friendly and helpful. I truly appreciate being able to schedule oil changes and basic service visits for late afternoon. Very accommodating to Very friendly and helpful. I truly appreciate being able to schedule oil changes and basic service visits for late afternoon. Very accommodating to my schedule. Special shoutout to Bill Parks for always being so welcoming! More
by JBG
Employees Worked With
May 02, 2026
I called and they were able to get me in for an oil change the same day. Everyone was polite and efficient. change the same day. Everyone was polite and efficient. More
by TOMHAROLD_EPPD
Employees Worked With
May 01, 2026
The wonderful person who assisted us in buying our 2026 Ford Explorer platinum was Stephanie Hernandez. I told her what I was looking for and she made it happen! She is absolutely Amazing. It was an absolu Ford Explorer platinum was Stephanie Hernandez. I told her what I was looking for and she made it happen! She is absolutely Amazing. It was an absolute pleasure working with her. It was a smooth transaction and I enjoyed the process. She’s friendly, polite and professional. She is very much appreciated for making sure we got what we were looking for. Great customer service is a rarity these days and Stephanie gets the Big trophy for doing such an excellent job!! More
by MissJ
Employees Worked With
Stephanie Hernandez (sales)
May 01, 2026
Great customer service and their valet service made smoother for my wife to drop the truck smoother for my wife to drop the truck More
by alejandroalvarez8a713
Employees Worked With
May 01, 2026
I came and had a very good experience with all the staff. Nick Rostock and his boss Don was very helpful I appreciate everyone's professionalism. Nick Rostock and his boss Don was very helpful I appreciate everyone's professionalism. More
by dcrumpgraham
May 01, 2026
I was impressed with the service, fast and efficient! The service manager was very clear and concise. The service manager was very clear and concise. More
by mylest
Employees Worked With
April 29, 2026
The pricing is good there we're no add on prices that most dealerships do. In my experience It was very easy purchase and I was buying out of state. most dealerships do. In my experience It was very easy purchase and I was buying out of state. More
by barry.simeone
April 29, 2026
Dealing with Jay and the folks at Napleton made the process of trading in our vehicles and buying a new one a breeze. process of trading in our vehicles and buying a new one a breeze. More
by Starcraft2k2
