Napleton Ford of Oak Lawn

Very friendly and helpful. Car was ready on time. The service writer was extremely receptive and provided all needed information Car was ready on time. The service writer was extremely receptive and provided all needed information More

My experience with this Ford dealership was excellent and I must say that my salesman, Ronald Thomas did a superior job in taking care of me and my needs. I must say that my salesman, Ronald Thomas did a superior job in taking care of me and my needs. More

My Ford F150 was consuming an extraordinary amount oil which took me a while to notice because one doesn’t expect this in on any new truck . Finally after several incidents that I caught strange , one day which took me a while to notice because one doesn’t expect this in on any new truck . Finally after several incidents that I caught strange , one day my truck had zero oil in it and I was still 500 miles to next old change .Obviously at this point now even I am sure that I have an engine problem . So it stressed me out after being told that even with a factory warranty this dealership wanted to charge me a down payment of 1400 dls to take engine a part and to try to justify reason for mechanical intervention and produce proof to Ford warranty . And if the engine wasn’t covered for what ever minor reason (which they could have made up ) the entire bill would have fallen on me to pay. They weren’t guaranteeing a full warranty coverage . Can u imagine the cost of a new engine ?? So I knew they were on xx and took it to a different Ford where I was welcomed with a better mechanical resolution, no cost and better treatment . Don’t get scammed . . More

Nick, Joe, and the entire Napelton staff has done it once again, making the buying experience painless. I was met with instant hospitality ensuring I was in good company. again, making the buying experience painless. I was met with instant hospitality ensuring I was in good company. More

Hello, service advisor Tommy Mackey provided great customer service and went above and beyond his duties. He provided me with all my options and was very thorough. I look forward to working with him i customer service and went above and beyond his duties. He provided me with all my options and was very thorough. I look forward to working with him in the future with my car maintenance. Thank you for all you do ! More

This low life that you have as an employee, should be fired for the disgusting remark he left on social media about a man that was assassinated! Shame on management for keeping him as an employee to repr fired for the disgusting remark he left on social media about a man that was assassinated! Shame on management for keeping him as an employee to represent your company. Word of mouth is getting out there, and you WILL lose business of many!! More

Tim tge service advisor was very helpful and professional. The work on the vehicle was done completely professional. The work on the vehicle was done completely More

The staff there is great. They really take good care of My 2018 G. Thank you so much. I would recommend them to anyone. They really take good care of My 2018 G. Thank you so much. I would recommend them to anyone. More

From start to finish, their service managers (David) and team were all great. Dropped off my truck in the am for a tuneup, radiator flush, new tires and brakes - got it back later the same day. The truck dr team were all great. Dropped off my truck in the am for a tuneup, radiator flush, new tires and brakes - got it back later the same day. The truck drives like it’s brand new!! More

I dont like they keep your car for weeks at a time and can't give you a loner car it's sad. can't give you a loner car it's sad. More