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Napoli Indoor Kia - Service Center

Milford, CT

4.5
1,079 Reviews

1,079 Reviews of Napoli Indoor Kia - Service Center

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April 25, 2024

They are a professional team. I like the video review with the mechanic. Very good diagnostic More

by Anna D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Great service with a friendly group of service personnel. Have been using them for 5 yrs or more. More

by BOBKNDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Napoli Kia responded

We really appreciate you taking the time to leave Napoli Kia this awesome review, thank you!

April 21, 2024

You did what I requested in a timely and fully professional manner. You will continue to have my business. More

by royfuchs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Napoli Kia responded

We're glad to know we met your expectations and appreciate the positive feedback! We look forward to continuing to serve you here at Napoli Kia!

April 20, 2024

I was very pleased with the service I received on my vehicle. I will chose this dealership for future service on my car. The service staff I spoke to was very friendly and knowledgeable of the service More

by ouidamt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Santos
Apr 22, 2024 -

Napoli Kia responded

We're so glad to know you had a positive experience with our service staff at Napoli Kia! Your kind words are greatly appreciated and we look forward to assisting you in the future. Safe travels until then!

April 20, 2024

It was a great service experience. Very specific and kept on a timeline in order to get me back out there. Would definitely return. More

by rhondawilson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 22, 2024 -

Napoli Kia responded

Rhonda, we're glad to know you had a great service experience at Napoli Kia! We appreciate your feedback and look forward to seeing you again. Safe travels!

April 20, 2024

The service was as described to me and completed as I anticipated and as I expected More

by royfuchs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Osu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Napoli Kia responded

Thank you for sharing your experience! We hope to see you again next time here at Napoli Kia!

April 17, 2024

While I admit the final cost involved in repairs, particularly in regard to labor, seems high when compared to the estimated quote prices I found on-line for the repairs recommended, I am pleased w More

by Anne S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in Service Dept
Apr 18, 2024 -

Napoli Kia responded

Anne, we appreciate your feedback and are glad to know you're satisfied with the service provided at Napoli Kia. We always aim for transparency in our pricing and will take this into consideration. Enjoy driving your refreshed Kia!

April 16, 2024

I like how you use the video to communicate with the customer. How you point out things as you are doing them. I also like how you communicated with me by phone in making sure that everything that was n More

by Mamejct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa kleiner and Courtney Esposito
Apr 17, 2024 -

Napoli Kia responded

We're so glad to know that our video communication and phone updates made your experience with Napoli Kia a positive one! Our team always aims for efficient, clear service. Thanks for the review and we look forward to assisting you again in the future!

April 12, 2024

Prompt efficient and courteous service from Jennifer and the transporter. I would not hesitate to return for service. More

by Rlmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Napoli Kia responded

We're glad to know that Jennifer and our team provided you with efficient, courteous service at Napoli Kia. Your positive feedback is much appreciated! We look forward to your next visit.

April 12, 2024

my recent experience getting a spare key made was fine, no issues and they checked out the vehicle. More

by MAURIZIOMDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Napoli Kia responded

Thank you for leaving us such a great review! The Napoli Kia team looks forward to assisting you again.

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