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Napoli Indoor Kia - Service Center

2.4

3 Lifetime Service Reviews

241 Boston Port Road, Milford, Connecticut 06460

3 Reviews of Napoli Indoor Kia - Service Center

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November 27, 2017

"Don't get ripped off like I did!"

- lm56

The buying experience was OK, but subsequent service/ customer service was terrible! I bought a used Suzuki SX4- 2008- just a little too old to invoke the lemon law. Check engine light went on the day after I brought it home- it needed a new catalytic converter- conveniently NOT covered by the extended warranty I paid for. Took them 2 months just to get the part. Then 7 days for a one day job! Took it home & next day it wouldn't start- they'd neglected to connect the battery cable properly- it literally fell off after I'd driven from CT to JFK airport! Then the car developed a vibration & Harley-like growl- turns out they had not properly tightened the bolt holding the catalytic converter to the car- or, in their words, "the bolt worked itself loose." All that & they had the nerve to charge me for the replacement of the catalytic converter! Even though I've paid for a service contract & have a year of free oil changes coming to me, there's no way I'll ever bring my car to that shop again- it's not worth the time, money, and the aggravation of being blown off day after day, not to mention the dangerous ineptitude of the mechanics. Be smart- take your business elsewhere!

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Recommend Dealer
No
Employees Worked With
Gabe
April 18, 2017

"1 star"

- Dwight

Awful service, do not care aboutbcustomer, only sales. Do not buy a car from here as they do not stand by it and do not care

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Recommend Dealer
No
Employees Worked With
Owner
December 10, 2016

"Better than expected"

- Tkshultz

Walked in just to do some shopping and not thinking about settling on a car. I did find one I liked but planned to continue shopping. That is, until I sat down with Peri and Adam. They gave me way more money for my old car than I thought I would ever get! And gave me a fantastic deal on the car I wanted. Can't recommend these guys enough. Come ask for Peri! Great guy

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Recommend Dealer
Yes
Employees Worked With
Perry and adam, Jay Wright
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