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Napoli Indoor Kia - Service Center

2.4

5 Lifetime Service Reviews

241 Boston Port Road, Milford, Connecticut 06460

5 Reviews of Napoli Indoor Kia - Service Center

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November 01, 2018

"Horrible Service Department"

- Upset Customer

NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an issue with getting them serviced at the dealer until Kia of Milford closed and Napoli took over. The service department has NEVER been a good experience, but I was stuck with Napoli because my wife's SUV (2009 Kia Borrego) is not common and most mechanics are not familiar with how to service it. I had the WORST experience I have ever had with a service department starting in May of 2018. - May 3, 2018 - vehicle at Napoli for service - let them know the AC was not getting very cold on the driver’s side and blowing warm air on the passenger side - Checked air conditioning at pick up and warm air was coming out of the passenger side (1st failure to fix) - I agreed to bring the vehicle back the following week and they kept it for several days resulting in a resistor & sensor assembly replacement costing $1,000. This ended up not solving the problem. (2nd failure to fix) - Brought the vehicle back to be inspected one month later in June 2018 because the air was not getting cold and Napoli stated no problem found (3rd failure to fix) - August 2018 - system would only produce cold air sporadically and was brought back in to Napoli. It took 2 days to be told AC was shutting down because a blown head gasket was causing the engine to overheat. We never had an overheating problem so this was a lie. (4th failure to fix) - When they called to tell me a blown head gasket was the issue I was told the repair would be $3,100 and they suggested I speak with a sales rep to consider a new car. It was also heavily suggested that it was not safe to drive the vehicle for any long distances. - Decided to take the vehicle to a different Kia dealership for second opinion and they found that the head gasket was fine with no overheating issues at all, but the resistor & sensor assembly parts were badly damaged and installed improperly and the shroud for the radiator fan was missing. Had to pay $960 to have the repairs done correctly. The head gasket diagnosis by Napoli was OUTRIGHT FRAUD and an attempt to try to cover up the fact that the repair they charged me $1,000 for had either never been done or was done so poorly that it needed to be done again. I asked to have my money refunded and they have refused even after I provided documentation from the other dealer. I am not the only customer to have this type of experience with Napoli Kia and I will NEVER step foot in their service department again.

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Recommend Dealer
No
Employees Worked With
Service Manager
September 27, 2018

"Edited until issues are resolved "

- HelloHurricane

I am waiting to finish this review. I had an issue that I am currently working with this dealership to resolve and will post more then.

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Recommend Dealer
No
Employees Worked With
Art Colley
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 27, 2017

"Don't get ripped off like I did!"

- lm56

The buying experience was OK, but subsequent service/ customer service was terrible! I bought a used Suzuki SX4- 2008- just a little too old to invoke the lemon law. Check engine light went on the day after I brought it home- it needed a new catalytic converter- conveniently NOT covered by the extended warranty I paid for. Took them 2 months just to get the part. Then 7 days for a one day job! Took it home & next day it wouldn't start- they'd neglected to connect the battery cable properly- it literally fell off after I'd driven from CT to JFK airport! Then the car developed a vibration & Harley-like growl- turns out they had not properly tightened the bolt holding the catalytic converter to the car- or, in their words, "the bolt worked itself loose." All that & they had the nerve to charge me for the replacement of the catalytic converter! Even though I've paid for a service contract & have a year of free oil changes coming to me, there's no way I'll ever bring my car to that shop again- it's not worth the time, money, and the aggravation of being blown off day after day, not to mention the dangerous ineptitude of the mechanics. Be smart- take your business elsewhere!

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Recommend Dealer
No
Employees Worked With
Gabe
April 18, 2017

"1 star"

- Dwight

Awful service, do not care aboutbcustomer, only sales. Do not buy a car from here as they do not stand by it and do not care

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Recommend Dealer
No
Employees Worked With
Owner
December 10, 2016

"Better than expected"

- Tkshultz

Walked in just to do some shopping and not thinking about settling on a car. I did find one I liked but planned to continue shopping. That is, until I sat down with Peri and Adam. They gave me way more money for my old car than I thought I would ever get! And gave me a fantastic deal on the car I wanted. Can't recommend these guys enough. Come ask for Peri! Great guy

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Recommend Dealer
Yes
Employees Worked With
Perry and adam, Jay Wright
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