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Newton Nissan
Gallatin, TN
11,662 Reviews
Change Your Experience™
Our Gallatin, TN new and used car dealership was built on the principles of honesty, integrity and teamwork, and that shows up in everything that we do. Established in 2009, Newton Nissan has sought to live out those driving core values 100% of the time, every day. What this leads to is an ability to Change Your Experience™ with us--from the stressful, slow, and pushy-tactics that haunts many car dealerships to the easy, no-hassle experience that Newton Nissan offers to all our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 11,662 reviews
March 06, 2017
Wonderful experience My name is Sherry Sadler and I spoke with Moses about purchasing a car. He did everything he could to get me in a car within my budget. Thanks to Mose My name is Sherry Sadler and I spoke with Moses about purchasing a car. He did everything he could to get me in a car within my budget. Thanks to Moses, I am in the vehicle of my choice for a price I can afford. Thank you Moses! More
by Sherry Sadler
Employees Worked With
March 05, 2017
Terrible Customer Service I went to Newton with several issues with my vehicle. When I arrived, the guy that came to assist me appeared to be irritated. I brought my car on Sat I went to Newton with several issues with my vehicle. When I arrived, the guy that came to assist me appeared to be irritated. I brought my car on Saturday. He said we're full and can't take you. So I advise him that I had spoke with someone earlier in the week and was advised it would be fine to come in on Saturday with no appt but I didnt have a name. He walks off and doesnt say anything. That should have been my queue to leave but I didnt. He brings another guy out that is great, his name was David Stone. He was so friendly. I decided to leave my vehicle. He says we will work you in today so I agree. He calls at 3:50 (they close at 4) and tells me what he thinks is wrong with my car. I don't complain because I need it fixed. He promises to call first thing Monday morning and I hear nothing. I call him around noon on Monday. The secretary tells me they are working diligently on my vehicle and will have David call me back. At 4:30 I hear nothing so I call back and tell them to bring my car out front and I will pick it up when I get off because I couldn't wait that long. At this point, I hadn't even spoke with anyone regarding the issues for sure that were wrong, I advised the secretary that I wouldn't be paying a diagnostic fee and she agrees. We hang up and 1 minute later David calls. He says we identified one of the issues (my car was starting intermittently, pulling hard to the right and the check engine light was on). He says we have fixed the check engine light issue by changing the filter and flushing pipes (with no approval by me to fix these things). So I ask who is going to pay for this? He says I guess I will have to cover it. He also informs me that they are testing it now to see if it is out of alignment. So I say ok and hang up. He calls back and says it is out of alignment. I agree to allow them to fix that but still bring my car to the front. I ended up being charged 280.00 for "flushed pipes" and a changed filter that they did without me being in agreement. He also completed the alignment that still pulls to the right. The intermittent starting issue was not resolved either. He said they couldn't figure out what was wrong with it but since I needed the vehicle they would call me the next day with the response from tech support (whom they had to reach out to and they were closed). I never received a call the next day. Someone from quality reached out to see how the experience was, when I sent the email advising Susan Smith how terrible the experience was she never responded. So I sent a response email inquiring if she was just "doing her job". I didnt get a response to that either. I plan to continue on my journey with Newton Nissan until their terrible service is reconciled. Good luck to those of you that decide to trust them. I wish I could provide no stars. This has been a nightmare. More
by BeeJai
March 04, 2017
Service Work David Stone is the reason I keep coming back to Newton Nissan for service. He treats everyone like they are the most important person in the world to David Stone is the reason I keep coming back to Newton Nissan for service. He treats everyone like they are the most important person in the world to him. I brought my car in for service today and he was just as kind as he always is. It is a car that my 16 year old daughter drives and when David found that out he made sure she took one of his cards and told her that if she gets out somewhere and needs him to make sure that she doesn't hesitate to call him. Even though it is my car, when he was talking about the things that it needed he spoke directly to her. He explained the services it needed ( an air filter and battery terminals needed to be cleaned ) but he explained them in a way she understood as she is new to dealing with this. I thank David for his care and concern. He is honestly one in a million. More
by Dkizer
Employees Worked With
March 03, 2017
AMAZING, AMAZING, AMAZING!!! My husband just bought a Nissan NV Passenger Van for me to haul our little herd around in and I CANNOT SAY ENOUGH HOW WONDERFUL OUR EXPERIENCE WAS!!! My husband just bought a Nissan NV Passenger Van for me to haul our little herd around in and I CANNOT SAY ENOUGH HOW WONDERFUL OUR EXPERIENCE WAS!!! We ordered it over the phone and had it delivered from Gallatin down to our driveway in Ridgeland, Mississippi (which was another part of making the whole experience amazing); Cole Christman and Dave Holle made our experience as simple and joyful as it could possibly have been. They were quick to answer every question I had, and if either of them did not know an answer, I LITERALLY got a phone call back from one of them within five or ten minutes with an answer. I never dreamed we would purchase a vehicle over the phone and have it delivered sight unseen, but this experience exceeded our expectations in every single way. If I could give a rating of 100 instead of 5, I would. More
by June1909
Employees Worked With
Dave Holle, Cole Chrisman
February 28, 2017
Great customer experience I went yesterday to test drive a toyota Avalon anc was Ben Stoll is the sale specialist. He was great, professional, respectful and joyful. It was so I went yesterday to test drive a toyota Avalon anc was Ben Stoll is the sale specialist. He was great, professional, respectful and joyful. It was so great experience! Keep it up Ben More
by David Hooper
Employees Worked With
Josh Vinkler, Benjamin Stoll
February 27, 2017
Another Excellent Deal & Experience I just purchased a 2017 Nissan Maxima over the phone from Buford, GA! This is the 5th or 6th vehicle I have purchased from Newton Nissan. Danny Cutr I just purchased a 2017 Nissan Maxima over the phone from Buford, GA! This is the 5th or 6th vehicle I have purchased from Newton Nissan. Danny Cutrell was a pleasure to deal with, again, and Bill Walling also provided great service. They made the experience very easy & simple. Financing was a breeze as well and they got me the best possible interest rate & even beat my own credit union's rate by a little. I handled everything on Friday afternoon via phone & email and by Saturday at 5pm, the car was delivered to my house in Buford, GA where I was able to sign all the paperwork at the comfort of my own dining room table. I live in Metro Atlanta & won't shop anywhere but Newton! Excellent service from A-Z. More
by bevwalling
February 25, 2017
15 second fix I went in because the lift gate on my new Rouge wouldn't open. The technician listened to my problem, reached into my car, and turned on the switch t I went in because the lift gate on my new Rouge wouldn't open. The technician listened to my problem, reached into my car, and turned on the switch that I didn't know about, and solved the problem -- all without making me feel stupid. Then they gave me a free car wash. What a deal. More
by tndoc
Employees Worked With
Todd Yates
February 24, 2017
Great and easy car shopping experience I had a great shopping experience buying my first car. After telling him everything we were looking for he took us to a few cars and ended up finding I had a great shopping experience buying my first car. After telling him everything we were looking for he took us to a few cars and ended up finding the one I wanted really quickly! More
by LydiaAulozzi
Employees Worked With
February 23, 2017
Great Experience Newton Nissan is absolutely Wonderful! Our salesperson Sarah knowledgeable, professional but maintained a level of warmth and friendliness. I highly Newton Nissan is absolutely Wonderful! Our salesperson Sarah knowledgeable, professional but maintained a level of warmth and friendliness. I highly recommended her! Love this place! More
by ladyandie
Employees Worked With
Alex Davis, Dave Holle, Sarah Wheatley
February 22, 2017
They bend over backwards for you I don't usually buy used cars but I found one posted online that caught my eye. I contacted the dealership and talked with Paul Dillard about it. From I don't usually buy used cars but I found one posted online that caught my eye. I contacted the dealership and talked with Paul Dillard about it. From the first phone call until getting the vehicle he was not pushy what so ever. I'm Leary about buying used cars but everyone here has gone above and beyond to make sure I was put in a quality vehicle. Justin george the used car manager is also a stand up guy who cares about making things right. This dealership is unlike any other I've been in and they put the customer first here. Robert Oliver ( one happy customer) More
by Bowlburner
