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Niello BMW Elk Grove
Elk Grove, CA
209 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 209 reviews
May 12, 2024
Jerome was very helpful and knowledgeable. He really knows about cars. I plan on working with him again. He really knows about cars. I plan on working with him again. More
by CARLETTAPAM
Verified Customer
Helpful May 10, 2024
Excellent service from both Elisa and Tommy C. Pricing was very fair and willing to work with me on the number I needed to hit on my lease. Thank you so much everyone. Best car transaction ever. Pricing was very fair and willing to work with me on the number I needed to hit on my lease. Thank you so much everyone. Best car transaction ever. More
by Carl
May 08, 2024
Geoff was real. No xx. Made my wife and I comfortable without pushing. But the good salesman is always that way. But..,Very unlike when we went into that other r No xx. Made my wife and I comfortable without pushing. But the good salesman is always that way. But..,Very unlike when we went into that other room with the guy who tried to upsell us the warranty and other items. (Mahmoud ? Something like that) Even after I told him NO, I noticed that he kept it on the sales sheet in a totally sleazy move. I looked at him and asked if he apparently did not hear me three times. He says, annoyed, “OK! Have it your way.” What? xxx. “Yes, it IS our way” The worst. We bought two cars from you guys and he tries to sleaze that by us. Please understand something. This gives your great dealership a bad reputation. The same thing happened to me at Roseville BMW 3 years ago. I thought it would not happen at Niello. But, The “extras guy” puts a total damper on what was a great performance by Geoff who sold us two cars. You really need to make some sleaze factor changes. Again, Geoff was the best. Hands down. And I love my car. But please know when referring you to others we will have to warn them. More
by STEVECERCONE
Employees Worked With
May 06, 2024
Sales process was easy but once they got our money and got rid of the car, they stopped being helpful. We’ve had the car for a month but no title or registration which they need to process for us, so it’s got rid of the car, they stopped being helpful. We’ve had the car for a month but no title or registration which they need to process for us, so it’s had to sit useless in the garage. More
by MATTKOPECKI
May 04, 2024
Bobby Pham was a trust worthy sales representative. He understood my needs and wants in the vehicle. He understood my needs and wants in the vehicle. More
by CHRIS_PASTOR
May 01, 2024
They provided the deal i was looking for. Good service and attitude. Will come back Good service and attitude. Will come back More
by PARHAMCARLOS
April 29, 2024
Took the BMW survey and I gave honest feedback. The same day I get a call from the management upset with the results and telling me that it hurts their bonus instead of asking what they could do th The same day I get a call from the management upset with the results and telling me that it hurts their bonus instead of asking what they could do the improve their customer service More
by RAJK
Employees Worked With
April 27, 2024
Everyone at Niello BMW Elk Grove is always fantastic! CJ, Pov, Jarrett, Bob, Monica, and Mark always go above and beyond to ensure a great customer experience! CJ and Pov made this car buying experience CJ, Pov, Jarrett, Bob, Monica, and Mark always go above and beyond to ensure a great customer experience! CJ and Pov made this car buying experience seamless! Thank you! More
by Jesse Navarro
Employees Worked With
