Niello BMW Elk Grove

I cannot give enough praise to Joe Vo and the finance manager Po at Niello. I had to trade in my car due to family changes and I was pretty upset about having to get rid of my 3 series after only having manager Po at Niello. I had to trade in my car due to family changes and I was pretty upset about having to get rid of my 3 series after only having it for a year and a half. Joe not only met me with my trade in value but had the new car ready to go with for me when I got there. I traveled six hours for this purchase and I would do it again 100 times if it meant Joe got my business. I was in the finance office under 20 minutes which also was amazing. There was zero pressure to buy anything at all and Po took his time to explain all my options and again, there was zero pressure if I wasn’t interested. I purchased my BMW out of state and drove almost 7 hours away and even with pre approval I was waiting at the dealership for almost five hours. Joe was very communicative and there was zero pressure to buy, AND he was very respectful in the sense he didn’t blow my phone up if I couldn’t get back to him right away. New or used, my husband and I will be making the drive to purchase from Joe again and with Niello. Amazing service. Thank you all so much again for a wonderful experience with something I was dreading to do. More

CJ was great to work with ‘ very knowledgeable as well as not pushy at all. I was very comfortable working with him. After the sale he responded quickly to my messages. not pushy at all. I was very comfortable working with him. After the sale he responded quickly to my messages. More

Hamid was professional and freidndly. He helped us with the purchase and patient with us througout the process. He helped us with the purchase and patient with us througout the process. More

It was a great experience and Ed the salesman provided excellent customer service. Will go back in the future! excellent customer service. Will go back in the future! More

I recently purchased a BMW 5 Series from Niello BMW Elk Grove, and I couldn’t be happier with the entire experience. Buying a car can sometimes be stressful, but the team here made the process smooth, tran Grove, and I couldn’t be happier with the entire experience. Buying a car can sometimes be stressful, but the team here made the process smooth, transparent, and enjoyable from start to finish. A huge thank you to my salesperson, Ozzie, who was incredibly professional, responsive, and easy to work with. His communication was prompt throughout the process, and when I arrived at the dealership, everything was prepared exactly as promised. He respected my time, answered all of my questions, and made sure I felt comfortable every step of the way. I’d also like to recognize Tommy, the Sales Manager, who was equally impressive. He was professional, straightforward, and worked with me to provide a very fair value for my trade-in. I never felt pressured, and the entire negotiation process was honest, respectful, and customer-focused. One thing that really stood out was their integrity. Before I finalized the purchase, I requested additional paperwork that I wanted to review before signing. Both Tommy and Ozzie assured me there was nothing to worry about and promised they would send everything first thing Monday morning. I decided to move forward based on that commitment, and they absolutely delivered. Around 10:00 a.m. Monday, I received every document I had requested, and everything matched exactly what we had discussed at the dealership. There were no surprises, no hidden details, and no last-minute changes—just complete transparency and follow-through. That level of honesty and commitment says a lot about a dealership. It’s easy to make promises during a sale, but it’s much more meaningful when those promises are kept after you’ve driven off the lot. Overall, this was one of the best vehicle purchasing experiences I’ve had. I’m absolutely thrilled with my new BMW 5 Series and truly appreciate the outstanding customer service, professionalism, and integrity shown by both Ozzie and Tommy. They earned my trust, and that’s something I value highly. If you’re looking for a dealership that genuinely cares about its customers and stands behind its word, I highly recommend Niello BMW Elk Grove. Thank you for making this such an enjoyable and memorable experience! More

Tom, our sales representative, was very knowledgeable and helpful, and Alejandra, the product genius, did a great job in explaining the technology on the car. helpful, and Alejandra, the product genius, did a great job in explaining the technology on the car. More

Very easy transaction and very helpful. The car is great and it super having the delivery here in Santa Rosa and picking up my trade in that was fairly valued. The car is great and it super having the delivery here in Santa Rosa and picking up my trade in that was fairly valued. More

The service was awesome their attitude and friendliness was amazing. All of my questions were answered. I would advise anyone to use Alexa’s and Joseph. Thank you for your help and cooperation was amazing. All of my questions were answered. I would advise anyone to use Alexa’s and Joseph. Thank you for your help and cooperation More

Darren is amazing, I know exactly what to expect. He truly provides the BMW experience one expects. I will only work with Darren. He really makes me feel like a special customer. He truly provides the BMW experience one expects. I will only work with Darren. He really makes me feel like a special customer. More

Jerome and all Niello BMW staff were very knowledgeable, very friendly , very helpful, and very professional. Thank you and God bless us all. very friendly , very helpful, and very professional. Thank you and God bless us all. More