Niello Volkswagen

Our sales person was spectacular, did a great job of investigating what we were looking for and what our needs were and then demonstrating what we were looking for. He took the time to explain the vehi investigating what we were looking for and what our needs were and then demonstrating what we were looking for. He took the time to explain the vehicle and the benefits of its features and did a very tasteful job of comparing the vehicle to the other cars we were looking at. He walked us through the sales process and stayed with us until we were handed our to the finance manager. Once in his hands, we were clearly explained the process and the availability of options for ensuring our expectations were properly set and comfortable with the purchase. We had a great experience with the process and with Neillo Volkswagen. We left very satisfied and happy with the process, the pricing and the terms. Everyone we encountered made this an enjoyable experience. 5 stars,✨ would do again. More

Amazing service with Jason, he was so kind and so helpful. Would love to work with him again! helpful. Would love to work with him again! More

No pressure. Was greater quickly and the process was quick. Vehicle was detailed and staff made my daughter’s first purchase enjoyable. Cheers Was greater quickly and the process was quick. Vehicle was detailed and staff made my daughter’s first purchase enjoyable. Cheers More

The service department staff is professional and attentive. My experience was positive and completed timely. attentive. My experience was positive and completed timely. More

Car was in for 80,000 mile service. Got a “green” rating! Ron is very efficient and friendly. Can’t ask for more than that! Terrific! Got a “green” rating! Ron is very efficient and friendly. Can’t ask for more than that! Terrific! More

Amazing advisors, amazing technicians! got the car diagnosed quickly, correctly and fixed within a reasonable timeframe! got the car diagnosed quickly, correctly and fixed within a reasonable timeframe! More

The Niello service department was fantastic again and I would not take my VW anywhere else to have it serviced. We had a delay on a part being ordered and Niello was totally accommodating in having me use would not take my VW anywhere else to have it serviced. We had a delay on a part being ordered and Niello was totally accommodating in having me use one of their loaner vehicles at no cost while waiting for completion of my service items. Daijah stayed on top of the issues and provided great service and pricing for my needs. I am very satisfied with the level of service provided and the atmosphere & amenities in the customer waiting area are second to none. Outstanding job to the whole service team! More

Brent provided exceptional customer service and was very personable. This dealership has never let me down. personable. This dealership has never let me down. More

Showed up with steering problem on my gti bad clock spring, two lights on dash one for air bad and one for transmission error, advisor wanted to charge $250 diagnose on the trans, i told him that both spring, two lights on dash one for air bad and one for transmission error, advisor wanted to charge $250 diagnose on the trans, i told him that both lights came on at the same time after i lost function of steering controls which he assured me it was two different problems (I declined service), I would appreciate a more knowledgeable individual because someone that its not very mechanical inclined would believe it and accept the charge, also that lady in front desk very rude like no sense of customer service. We are in the market for a SUV and we had in mind a vw but the experience I had was not the best, I love the brand but serviced was not great, I may be comparing it to previous experiences from bmw but i would expect the same level of service. More

Customer service is always top-notch. And my car is always returned in a timely manner. And my car is always returned in a timely manner. More