Niello Volkswagen

Very helpful and friendly. He kept us in the loop the entire day and made sure to answer all questions. He kept us in the loop the entire day and made sure to answer all questions. More

The service was excellent, and the waiting room was too. I made use of the computer desks and the coffee machine. I made use of the computer desks and the coffee machine. More

Roger listened and addressed my concerns. He was terrifically persistent in helping to resolve another electric glitch that had surfaced after extensive repairs to my Golf necessitated by a r He was terrifically persistent in helping to resolve another electric glitch that had surfaced after extensive repairs to my Golf necessitated by a recent car accident. I really appreciate his thoroughness. He was most pleasant to deal with! More

I’ve lived in Sacramento for more than 50 years and Niello has been here longer. Always known to be an honest and reputable dealer. Because of this I chose them to purchase a pre owned car. I have been Niello has been here longer. Always known to be an honest and reputable dealer. Because of this I chose them to purchase a pre owned car. I have been more than pleased with the entire experience . More

Travis, my Service advisor, was great. He is courteous, and explains the process very well. His estimate on the service length was very close, and made me aware of additional services need He is courteous, and explains the process very well. His estimate on the service length was very close, and made me aware of additional services needed. He was accomodating to me in gettng back car back in the shop before I send my kids back to college next week. Thank you I drive from GB to get service in Niello Sacramento. The dealership is on top of service, recalls, and has a good system, to track factory coverage, warranties, etc. Great place. More

Matthew Wirth was courteous and professional in addressing my appointment for a recall of my VW ID4. addressing my appointment for a recall of my VW ID4. More

Stephen was exceptional in his customer service skills! He was attentive to details and very understanding. He was attentive to details and very understanding. More

I went to the dealership for several reasons: Air circulation sounds, flaps opening and closing. Was taken care of under warranty. Thank you! Problems with one of my key-fobs. I think I used the w circulation sounds, flaps opening and closing. Was taken care of under warranty. Thank you! Problems with one of my key-fobs. I think I used the wrong type of battery. He fixed that on the spot. Thank you again! Third problem: Water in my outer right rear light. There was no visible damage on the light. I opened the cover behind the light to remove and inspect it for hidden cracks. This is when I noticed that the center threaded shaft of the light was broken. I pushed it back in position as far as possible. But without the locking mechanism it still stuck out a little bit. I assumed material fatigue. I scheduled a service call. Brandon , the service advisor determined within seconds that the back of my car (bumper cover) had been repainted. This was total new info for me, it still does not make sense to me why he would determine that. After a little bit of arguing I did the smart thing and decided to take care of the light myself. I ordered an original VW light from another dealership and had it properly replaced (Not VW Niello) I still believe that this should be a warranty replacement. More

All people that I have associated with at Niello Volkswagen, Arden Way have been pleasant, professional, and have displayed excellent salesmanship. I would highly recommend this Niello to anyone in Volkswagen, Arden Way have been pleasant, professional, and have displayed excellent salesmanship. I would highly recommend this Niello to anyone interested in purchasing/leasing a car. More

Having tried a different dealer, Niello has been better. Quick to complete work, not overbearing in trying to upsell service. Quick to complete work, not overbearing in trying to upsell service. More