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Niello Volkswagen - Service Center

Sacramento, CA

4.8
852 Reviews

852 Reviews of Niello Volkswagen - Service Center

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April 28, 2025

Brent was professional and courteous. After returning my vehicle, service department did not wash new tires. Considering the amount of money for replacement of tires, they should at least More

by rrlara007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Niello Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 26, 2025

Ron was so sweet. I was having a bad day on due to being rear ended on my way to get my car serviced. He was very empathetic and understanding of me crying and made my More

by VALENTINETAJAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 26, 2025

Excellent friendly service. Thank you for your knowledge, courtesy, and attentiveness to my specific needs. More

by hosumare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull was so nice and helpful. I appreciated that he did not high pressure me.
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Apr 26, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 26, 2025

Rob was great. Great service had me in and out fast. I will always take my car here they are the best. More

by mmmitchell2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 26, 2025

Excellent customer care. Quick to answer my calls and explained vehicle conditions report clearly. Good job. More

by TTHOMAS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 26, 2025

Always friendly, easy to make an appointment and they’re good about calling you back with status and any concerns. More

by PIAZZONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
Report | Print
Apr 26, 2025 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 25, 2025

I typically stay at this dealership while my car is being serviced as they have a really comfortable waiting area that has workspaces, WIFI, good coffee and a TV. More

by RICHARD.JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 25, 2025

Ron did a great job communicating by providing me all the information I needed to make an informed decision. More

by gnsdreamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ron delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 24, 2025

I always get the best service and friendliest customer service here. Everyone takes care of my services quickly and communicates well. More

by jacobp_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj
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Apr 24, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 22, 2025

Niello VW surpassed my expectations in every way: friendly, knowledgeable, efficient customer service all round. I will 100% return to Sacramento and niello VW for another vehicle, it’s worth the dri More

by SYLVANA_ESP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tevin Saelee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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