Niello Volkswagen - Service Center

The dealer was understanding of the issue going on with my vehicle but they never answered the phone you always have to leave a voice mail or press to have them call you back my vehicle but they never answered the phone you always have to leave a voice mail or press to have them call you back More

Always great service at Niello. Easy to book online, take good care of my vehicles. Easy to book online, take good care of my vehicles. More

All aspects of this dealer and their personnel were exemplary. From the service advisor (AJ) to the service manager, through to the GM and ultimately to their sales department with Jose as our prima exemplary. From the service advisor (AJ) to the service manager, through to the GM and ultimately to their sales department with Jose as our primary contact everything was first rate. The service department was challenged with having to coordinate with my third party warrantee company and the fact that the primary part that needed to be replaced was no longer manufactured nor available. Through their persistence they ultimately found the part and made the repairs. This after providing us with a loaner car for multiple weeks. Our thanks to all involved! This is as good a dealership as one would ever hope to find. Randy Adkins Ps although we’re keeping the repaired vehicle we ended up acquiring a new 2025 Tiguan! More

Very professional, respectful, and mostly care about safety of all vehicle components. Thank you for all your care. safety of all vehicle components. Thank you for all your care. More

Every employee we worked with provided exceptional customer service, through both purchasing and servicing a car. customer service, through both purchasing and servicing a car. More

Matt was amazing from start to finish. From the moment i walked in and his greeting all the way through the service explanation and up to picking up the car, Matt was exceptional. Upon dis From the moment i walked in and his greeting all the way through the service explanation and up to picking up the car, Matt was exceptional. Upon discovery of an issue with the sunroof, Matt again was great in explaining the process, to include the type of repairs needed and (best of all) warranty coverage. Additionally, Matt lined up a 2025 Atlas as a loner vehicle. Brought it home and wife fell in love with it… We ended up trading our 2022 Tiguan for a 2025 Atlas SEL. More

Everyone was kind and professional. I appreciated the information as being thorough and necessary. Whole facility was clean and comfortable. I was there s for over 4 hours I appreciated the information as being thorough and necessary. Whole facility was clean and comfortable. I was there s for over 4 hours More

Very Professional advisors, friendly atmosphere, very clean place. Definitely will recommend this dealership! They just don't work on VW, I have taken my previous car '05 Chevy Aveo and they had no issue clean place. Definitely will recommend this dealership! They just don't work on VW, I have taken my previous car '05 Chevy Aveo and they had no issue working on it. Great Job and keep up the good work!! More

Brandon was great. He made sure he checked out my vehicle before my warranty expired. He ordered parts and called me a week later. His service was outstanding. He made sure he checked out my vehicle before my warranty expired. He ordered parts and called me a week later. His service was outstanding. More

Very knowledgeable, Travis made our experience with getting our car serviced very easy. Very helpful. getting our car serviced very easy. Very helpful. More