Niello Volkswagen - Service Center

It was my first time at Niellos as we just got our 2022 Volkswagen Atlas in Feb 2025. Matt was so nice and the service was quick and painless! Loved it so much and thank you tons! Volkswagen Atlas in Feb 2025. Matt was so nice and the service was quick and painless! Loved it so much and thank you tons! More

I had to get my windshield replaced. I dropped off my car at 10:00 am. Brandon helped me with everything. He made the drop-off process simple and seamless. The only hiccup was when I was I dropped off my car at 10:00 am. Brandon helped me with everything. He made the drop-off process simple and seamless. The only hiccup was when I was trying to get my pre-scheduled loaner car; since I was under 25, the loaner couldn't be put in my name. I had my father come out, we put it under his name, and we went on with our day. The loaner car was a higher trim, brand-new VW Atlas. The car was done ahead of schedule, later that day. They let us pick it up the morning after. So far, the windshield is holding up, all my systems are working fine, and the car is still in one piece—thumbs up for service. More

Awesome customer service. Brent did keep inform through the all process of my vehicle service was done in timely manners and well done. Thank you Brent. Brent did keep inform through the all process of my vehicle service was done in timely manners and well done. Thank you Brent. More

Car update was completed on time as promised. I was kept informed about the status of the repair. The only issue I have with Niello is the dealership appearance. The Arden location needs some I was kept informed about the status of the repair. The only issue I have with Niello is the dealership appearance. The Arden location needs some updating. More

MATT WAS VERY FAST TO RESPOND AND GOT BOTH OUR CARS DONE WITHOUT ANY ISSUES. WITHOUT ANY ISSUES. More

Brent was extremely knowledgeable and stayed on top of my servicing from check in to paying out, and departing. This location is always my go to! servicing from check in to paying out, and departing. This location is always my go to! More

Travis was very helpful and knowledgeable and helpful Everyone who worked the service department are nice and helpful I have no problem Everyone who worked the service department are nice and helpful I have no problem More

Excellent service and customer care. Matt was excellent in meeting all our requests. Great job. Matt was excellent in meeting all our requests. Great job. More

Excellent service and customer care. Matt was very attentive and completed all work as requested. Great job. Matt was very attentive and completed all work as requested. Great job. More

Great people and great place. I go here for every car need. Only recommend this place!!!! I go here for every car need. Only recommend this place!!!! More