Niello Volkswagen - Service Center

Employees were friendly and helpful. Facility was clean and adequate. The only snag was arranging a ride home for longer checkup. Facility was clean and adequate. The only snag was arranging a ride home for longer checkup. More

Before my visit, I noticed this dealer had very high ratings. It certainly lived up to expectations with an easy visit. What exceeded expectations was the joy of talking with my service advisor, Jacob, ratings. It certainly lived up to expectations with an easy visit. What exceeded expectations was the joy of talking with my service advisor, Jacob, about our own experiences with some classic VWs. He demonstrated that this dealer has an authentic love for VWs that makes me feel I brought my car to the right place. More

Jacob S. was very helpful & knowledgeable. He took his time explaining everything. Everyone in ther service department were friendly.. I also appreciate th was very helpful & knowledgeable. He took his time explaining everything. Everyone in ther service department were friendly.. I also appreciate the Lyft rides. More

Jason was helpful, friendly and accommodating with getting our repairs taken care of. I've had unsatisfactory interactions with another service advisor and happy that they aren't all like he was. getting our repairs taken care of. I've had unsatisfactory interactions with another service advisor and happy that they aren't all like he was. More

I haven’t really dealt with the Volkswagon department very much ., but other than the not receiving return calls . I’ve had no problem and I can't complain . They’ve been courteous and forthcoming . Have very much ., but other than the not receiving return calls . I’ve had no problem and I can't complain . They’ve been courteous and forthcoming . Haven’t pushed to do any unnecessary work that I’m aware . It’s been painless .,thank you for your assistance. More

The advisors are friendly. While waiting they acknowledge your presence and communicate their willingness to assist. While waiting they acknowledge your presence and communicate their willingness to assist. More

Jacob was of great help very kind and was able to assist with all my car needs. with all my car needs. More

Ron is very personable. The facility is impressively well-kept. I am happy to have such great service! The facility is impressively well-kept. I am happy to have such great service! More

I appreciate that all the knowledge, skills, experience, equipment, and parts are available to maintain my car. Staff is clearly there to serve the customer efficiently and on time. Explanations are thoroug equipment, and parts are available to maintain my car. Staff is clearly there to serve the customer efficiently and on time. Explanations are thorough and thoughtfully directed to the particular client. The Service advisor I have known for a number of years is the kindest. Love driving my Volkswagen and being able to do so with confidence, grateful to Niello VW More

My Service Advisor was as good as they come, from start to finish. Thanks Jacob! to finish. Thanks Jacob! More