Niello Volkswagen - Service Center

Jacob is awesome, i couldn’t be happier with the level of service and communication has exemplifies every time I bring my in for service. service and communication has exemplifies every time I bring my in for service. More

Friendly service could be a little faster but other than that it’s pretty good to me that it’s pretty good to me More

BTW, this is the second review I have left. Not sure what happened to the first one. Regardless, my whole experience was great. Very fast, efficient, and thorough. The only reason I didn’t le Not sure what happened to the first one. Regardless, my whole experience was great. Very fast, efficient, and thorough. The only reason I didn’t leave a five star review is because there was no loaner car the day. I dropped it off nor five days later. Luckily I was able to get a rental covered by Carmax More

Great service. Speedy repair time. It was a very smooth transaction with great communication throughout the process Speedy repair time. It was a very smooth transaction with great communication throughout the process More

Service help was outstanding, very informative and helpful. Speedy process and I was kept in the loop the entire way. helpful. Speedy process and I was kept in the loop the entire way. More

I was greeted at the door and my appointment was Quick, Matt was friendly, helpful and knowledgeable. Matt was friendly, helpful and knowledgeable. More

I recently brought my car to Niello Volkswagen for service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warran service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warranty and that I would need to return once it arrived. However, when I came back, I learned that the part had never been ordered. To make matters worse, he then performed the repair on the spot—something he had previously said couldn’t be done. This lack of communication and transparency led to unnecessary delays and inconvenience, as I had already spent four hours at the dealership during my initial visit. I understand that things happen, but honesty and clear communication are key to a positive customer experience. I hope the dealership can work on improving these aspects to ensure smoother service for future customers. More

You guys rock. I will never go back to Vacaville VW again was treated like the way I treat people I will never go back to Vacaville VW again was treated like the way I treat people More

Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. like Uber, waiting area refreshments, car was. More

Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More