Nimnicht Chevrolet

Nimnicht Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Cristian and the rest of the Nimnicht Chevrolet Co team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Katharina, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Nimnicht Chevrolet Co! Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

We are sorry about the confusion and misunderstanding on the numbers. Unfortunately their was nothing shady in the negotiations of the online sales price. The $6,000 down payment that you were putting down does not come off the sales price. The sales price plus your taxes, tag, fees which comes to be your total out the door price. The down payment you desire to put down is after that total, which in this case was $6,000. which reduces the total amount to finance. Unfortunately the way it was understood to us you were asking for another $6,000 off the already online blowout price on the Cadillac XTS. That would never be possible ma'am as used cars would never be priced $6,000 in profit because we would never sell it based on market pricing. Again sorry about the misunderstanding on the numbers but I know they can be complicated since it something you don't deal with everyday. The position on you calling our business establishment shady which has been around since 1941 in this community because of the misunderstanding of numbers is not the intention which me perpetrate. We have 3,877 reviews on DealerRater with a 4.9 Stars in Customer Satisfaction, this level of achievement would be possible if we ran a "shady and bad business". Sorry to be so blunt but calling a business shady on a misunderstanding of numbers is pretty hurtful as we are genuine people that wake up and come to work and serve customers all day long and maintain a high level of integrity and professionalism. Karen is a retired police officer and Brendan just got out of the military, which is in our guidelines of having almost the perfect hires. I would not believe these 2 professionals who have served us publicly would tarnish their reputation over one used car deal, again it is definitely a misunderstanding of numbers on your deal and we apologize. Thanks for the opportunity.

WY responded

SHADY is the word I decided to use as that’s what my experience felt like while at your place of business. I have purchase vehicles in the past but your word is bond. I am very familiar how the numbers work. It’s difficult for me to understand miscommunication of the numbers when it was verbally communicated several times with 2 employees mentioned. There were several negotiations made on vehicle which All parties agreed to final number and down payment applied in cash to hold vehicle. Miscommunication was on your part clearly and when noticed, here came the lies and fast talk from several employees in an attempt to cover your mistake. Sir or mam, I was not looking for 6 k off vehicle as I pay for what I want and had no intention on purchasing a vehicle 6 k out of my budget as previously stated. I expressed my budget with Brendan, check your paperwork...I had my own financing, no trade in. Awesome backgrounds on employees mentioned but more training tool for these 2, maybe when verbally communicating numbers , provide a vehicle contract with breakout etc. if I was presented with this document, would have saved a lot of confusion and my time. It baffles me when your company takes NO responsibility... none and instead excuse after excuse that’s it’s miscommunication of numbers. Maybe I am the one off since 1941, who had an the most awful experience while at your place of business and wanted viewers and customers to know beware and get something in writing. Your word was not true....

Nimnicht Chevrolet responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Brent Cox 904-425-6340