Norm Reeves Honda Superstore Cerritos

It was super helpful. I appreciate the good and quick service. I will definitely choose the same service. Thanks. I appreciate the good and quick service. I will definitely choose the same service. Thanks. More

Chandika gave us 110% of his great service, always makes us feel like family, we wouldn't go anywhere else, us feel like family, we wouldn't go anywhere else, More

Hi Susanna, Thank You for your service, Very Helpful Very Friendly, Very experienced, Great service Helpful Very Friendly, Very experienced, Great service More

There are more choices for the favorite vehicles with different colors. and the sales didn't mind to walk you around. Good job to show us around. different colors. and the sales didn't mind to walk you around. Good job to show us around. More

Honda Cerritos is a great spot to buy your car. Friendly and highly experienced customer service. Albert was very friendly, knowledgeable and made our sale easy and quick. Friendly and highly experienced customer service. Albert was very friendly, knowledgeable and made our sale easy and quick. More

Great customer service. Mr. Gonzalez was very helpful and attentive. Would definitely recommend this dealer. Mr. Gonzalez was very helpful and attentive. Would definitely recommend this dealer. More

I've been a loyal customer of Norm Reeves Cerritos for almost 9 years, during which I have leased 4 different vehicles and had them serviced at the dealership. However, my recent experience has left me ex almost 9 years, during which I have leased 4 different vehicles and had them serviced at the dealership. However, my recent experience has left me extremely disappointed. During my last visit, I went in to get my vehicle serviced and to convert my lease to a purchase. I had been working with Albert, who had been aware of my intention to convert my lease to a purchase as soon as my credit score improved. When the time finally came, Albert presented me with two options: to buy a new car or to purchase my current leased vehicle. After much consideration, I decided to go with the used car option. However, things took a turn when the manager informed me that the rates I was given were for a 2022 model, and that to get a better rate for the used car, my wife would need to co-sign. This was frustrating, especially since they had already conducted credit checks and included an extended warranty in the agreement without my consent. Moving on to the finance department, I was made to wait for an extended period only to be informed that I might need my wife to co-sign for a better rate. This made me question their integrity. The finance representative then tried to convince me to purchase an expensive warranty package to secure a better rate, which only added to my frustration. Despite all this, I reluctantly agreed to the warranty, but when it came time to finalize the paperwork, I was told that there was a chance my wife would need to co-sign, and that I would have to wait for 3 days to know if I was approved for the specific rate. This waiting period and lack of transparency further eroded my trust in the dealership. After this disappointing experience, I sought the opinion of another Honda dealership, where I was told that Norm Reeves had mishandled the situation. This further validated my frustration. I experienced a lack of transparency, unnecessary credit inquiries, and pressure to purchase additional products. This entire experience has tarnished my long-standing relationship with the dealership. More

The supervisor needs to be proactive & they should be customer friendly . It is very important that even if you don’t get any service that needs payment by your customer, they should still show their c customer friendly . It is very important that even if you don’t get any service that needs payment by your customer, they should still show their concern w/ the customers vehicle. Your supervisors needs orientation & motivation. More

I’m happy with Cerritos honda reeves, great staff and very impressive service. Thank you very impressive service. Thank you More

I had an amazing experience at Norm Reeves Honda! From the moment I walked in, the staff was friendly, attentive, and genuinely interested in helping me find the perfect vehicle. Jose Sanchez was inc From the moment I walked in, the staff was friendly, attentive, and genuinely interested in helping me find the perfect vehicle. Jose Sanchez was incredibly knowledgeable and patient, answering all my questions and ensuring I was comfortable throughout the entire process. I never felt pressured to make a decision. The finance team made the paperwork quick and easy, explaining everything clearly. I drove away in my new car feeling confident and thrilled with my purchase. I highly recommend Norm Reeves Honda to anyone looking for an stress-free, professional, and enjoyable car-buying experience! More