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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
8,031 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,031 reviews

September 29, 2023

Susanna is truly amazing. ..easy to work with, professional, respectful, and knowledgeable. I was looking for a new SUV and after shopping a few local dealers, I was almost re More

by billyswrld
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your positive experience with Susanna! Her professionalism, knowledge, and dedication to your satisfaction are truly commendable. We appreciate your kind words, and if you ever have more questions or need assistance in the future, don't hesitate to reach out.

Helpful
September 28, 2023

I was lied about my service repair… I was over charged $1672. Not recommended to use services from Nirm Reeves More

by izzypapas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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September 28, 2023

The place is clean, organised and well run. The service advisor was knowledgeable and very helpful. More

by jeffnol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you found our dealership clean, organized, and well-run. Thank you for your kind words about our knowledgeable and helpful service advisor. If you have any more questions or need assistance in the future, please don't hesitate to reach out.

Helpful
September 28, 2023

Satisfied with the service from the personnel down to the mechanics. Client was will informed of what were done. More

by sadaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramin Rad
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you were satisfied with both our personnel and mechanics. Keeping clients well-informed is essential to us, and we appreciate your positive feedback about our service.

Helpful
September 28, 2023

Bryan Salas always provides me with outstanding service! I'm a very satisfied customer! Thanks! More

by Evangelinalopez2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that Bryan Salas consistently provides you with outstanding service. Your satisfaction as a customer is our top priority, and we appreciate your kind words.

Helpful
September 28, 2023

Decent service for an oil change after almost 40 minutes waiting past my appointment time. Nice service advisor. More

by wizbangz7771777
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the extended wait time during your oil change appointment, but we appreciate your feedback about our service advisor. Your comments will help us improve our efficiency to provide you with a better experience next time.

Helpful
September 28, 2023

Never had issues with purchasing a vehicle or getting it serviced. Great sales & service folks More

by dgogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you've had consistently positive experiences with both purchasing vehicles and getting them serviced at our dealership.

Helpful
September 28, 2023

Very lovely and helpful. Took out the stress of buying a new car and made it simple and easy. More

by Chey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that we could make your car buying experience stress-free and easy. Our goal is to provide excellent service, and we're here to assist you whenever you need us.

Helpful
September 28, 2023

When I arrived I was greeted professionally and the staff where friendly and helpful willing to answer my questiins More

by l.velazquez544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you had a professional and friendly greeting when you arrived, and our staff was helpful in answering your questions. Your satisfaction is important to us, and we're here to assist you whenever you have inquiries.

Helpful
September 28, 2023

The two sales associates made the car buying process very efficient and easy for me More

by None
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Gomez
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that our sales associates made the car buying process efficient and easy for you. Customer satisfaction is our goal, and we appreciate your positive feedback. If you have any more questions or need further assistance, please feel free to reach out.

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