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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,174 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,174 reviews

November 30, 2023

Service writer was very helpful. Interns efficient when dropping and picking up off my car. My car drives with a loud hum. Got new brakes but not sure why it’s making that sound More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Romero
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Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We appreciate your kind words about our service writer and efficient interns. We'd like to look into the loud hum your car is experiencing after the brake replacement. Please contact our service team so we can address this issue promptly.

November 30, 2023

I’ve been going for years and I feel the quality of service is decreasing. More

by KMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We’re sorry to see this feedback. We truly value your loyalty as a long-time customer, and we're committed to ensuring your satisfaction. Please reach out to us directly so we can address your concerns and make sure your next visit exceeds your expectations. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 30, 2023

Always taken good care of me. Honest and professional. Always don in a timely manner. More

by Diffy1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Gomez
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Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're dedicated to providing honest and timely service to our valued customers. We appreciate your trust in us!

November 30, 2023

Thank You for your awesome service ! I am very happy my car A/C is fixed and Transmission is in good shape. Thank You!!! More

by imeldamanangcaya432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you're satisfied with our service! Your satisfaction is our top priority, and we're here to keep your car running smoothly. Thank you for choosing us!

November 30, 2023

I forgot his name but he helped me pick the right car for me. I am very please with the choice of car i purchased. Thank you. Car's amazing. I love it! More

by tommylimhrvnord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you're loving your new car. If you ever need assistance in the future, don't hesitate to reach out. Drive safely and enjoy your amazing car!

November 29, 2023

I paid for Oil Changes in my car deal. The service department does not have that in their system. I had to go to talk to finance to show them proof. Please advise and fix - Thank you More

by Westcoastfastball
Recommend Dealer
No
Employees Worked With
Joseph Vargas
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Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear of the inconvenience during your visit, and we appreciate you taking the time to provide feedback. Please contact us to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 29, 2023

Did not call me when my vehicle was ready and did not explain to me what was found during the inspection She wanted me to sign with out explaining to me More

by ahernandez40
Recommend Dealer
No
Employees Worked With
Julie Cardenas
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Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We are sorry to hear your experience with us did not meet your expectations. We value your business and time and would like to learn more about your experience. If you’re willing, please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 29, 2023

It was a very good experience overall. . Great Job Team..!! Very satisfied with the work from start to finish.. More

by Tlcprnmoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review! We're glad to hear our team made your visit a 5-star experience!

November 29, 2023

They were very patient and made sure to put customer satisfaction at the top of the scale. I appreciated that and I am very pleased with my choice. More

by latonyabalthazar
Recommend Dealer
Yes
Employees Worked With
Miguel Ruvalcaba
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Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us! We're happy to hear that our team made your visit with us that much better.

November 29, 2023

Very efficient listen to the needs and communicated that they would check all the items I had said More

by Dcmadueno
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
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Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad to hear that your visit was worthy of five stars.

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