North Penn VW

Listened to what I wanted Tim really listened to what I wanted- didn’t try to just push me into a vehicle and gave me a fair price for my trade. Tim really listened to what I wanted- didn’t try to just push me into a vehicle and gave me a fair price for my trade. More

Need to plan better Very courteous and nice, but after dropping off the car at 9, calling at 4 with recommended services and I need the car back at 5 is not smart. Planni Very courteous and nice, but after dropping off the car at 9, calling at 4 with recommended services and I need the car back at 5 is not smart. Planning to have a driver for the shuttle car would be smart too. More

Supportive team from start to finish Reached out to Matt online and from the beginning felt he was on my side and on the same page with regards to what kind of process I needed. Since I c Reached out to Matt online and from the beginning felt he was on my side and on the same page with regards to what kind of process I needed. Since I came in with an idea of the car I wanted and had done extensive research myself, I was looking for a dealer that matched that knowledge and Matt delivered. We had great discussion about the intricacies and honest pros and cons of the car. Even when delivery of The color I wanted from VW was uncertain, Matt was very quick in communicating with me and when the car ended up arriving in time, he was flexible in setting up an appointment time and finishing up the transaction. More

Always satisfied I'm not to happy about how I'm billed. I don't like the way Volkswagen says it will take 2 hours for a 45 minute job. I'm not to happy about how I'm billed. I don't like the way Volkswagen says it will take 2 hours for a 45 minute job. More

Excellent We have purchased many vehicles from North Penn VW. We have them do all the service on each vehicle. We have been customers for years and are very sat We have purchased many vehicles from North Penn VW. We have them do all the service on each vehicle. We have been customers for years and are very satisfied. More

Smooth and Fair experience I worked with Bill Kurz who was very pleasant and extremely nice to my daughter and me. He was also very knowledgeable about the 2018Tiquan and all it I worked with Bill Kurz who was very pleasant and extremely nice to my daughter and me. He was also very knowledgeable about the 2018Tiquan and all its features plus he was very patient in answering any and all questions. Bill was super helpful but not pushy at all. Finalizing all the paper work was very easy and efficient. I highly recommend North Penn and Bill Kurtz for anyone looking at Volkswagen. On another note the showroom is laid out very nice. It is also very clean and inviting More

Great My experience at the dealership was great service and welcoming. The dealership is also very clean with great coffee. The sales reps are also very kin My experience at the dealership was great service and welcoming. The dealership is also very clean with great coffee. The sales reps are also very kind. More

Fabulous Joe and Jeff were absolutely wonderful. They were kind, fun, and informative. Joe was great at communicating via email or text, even giving me his own Joe and Jeff were absolutely wonderful. They were kind, fun, and informative. Joe was great at communicating via email or text, even giving me his own cell number since my work schedule made communication difficult. Thanks guys! More

Erin Trotter is the best Service Manager Erin Trotter always keeps me informed while a repair is progressing so there are no surprises. She is able to anticipate my future needs so I can plan Erin Trotter always keeps me informed while a repair is progressing so there are no surprises. She is able to anticipate my future needs so I can plan for them. I think Erin knows the most about Volkswagen mechanical operation at North Penn Volkswagen. Many times, this hard won knowledge has saved me time sand money with my Jetta. I trust Erin's judgement. More

More then just a amazing experience We have bought four cars from here, all from Tim, and as crazy as it seems, it gets better every time. I have been to many other dealerships in the pa We have bought four cars from here, all from Tim, and as crazy as it seems, it gets better every time. I have been to many other dealerships in the past and always find myself back at north penn VW. It is always a painless experience with buying from Tim and he goes far above and beyond every time we work with him. He does more then I’d like to say 98% of salesmen would do when purchasing a vehicle. I told Tim exactly what I wanted he found it the car came in and it didn’t meet his standards and was determined to find another car to make the deal happen all on time which he easily made happen. I walked away more happy then I have ever been buying a car so far. As much as I hate dealerships I’d say I’m bummed that I won’t be able to work with him for awhile now since this car was purchased and I plan on keeping it for a good amount of time. If you’re in the area to this dealership, don’t go anywhere else head straight here and ask for Tim it will be the best experience you will ever have at a dealership. More