North Penn VW - Service Center

I needed a part and the parts department went out of their way to help. their way to help. More

The service experience that I am critiquing is based primarily off of the relationship with Ken Benton. Ken has taken the time over the past 14 years to describe, in detail, the various ways that the ma primarily off of the relationship with Ken Benton. Ken has taken the time over the past 14 years to describe, in detail, the various ways that the many issues that my “unique” car has developed as well as the directions that can be taken to be resolved in as economical/ reliable way possible. Ken is who keeps me returning to North Penn’s service department. If I was rating the dealership based upon the “tech” person’s finished product of late- not replacing missing under pan bolts/ leaving a broken bolt extractor in a location that was not properly fixed the first time? I was able to drill out/ re- tap the other broken bolt in 1/2 an hour. Now I will need a special bit to extract the extractor. Overall the experience is pleasant and professional at N.P. From the shuttle driver- Jim ?(sailboat captain) to rental , to check-out. Thank you! More

Jesse was very helpful & professional , keep us informed with the repair in a timely manner. He is a great representee For your service dept. with the repair in a timely manner. He is a great representee For your service dept. More

9+ years with North Penn VW as a highly satisfied owner of a 2014 Jetta SE of a 2014 Jetta SE More

I had the grandest of times at this Volkswagen service appointment. I was treated with the utmost care, made to feel as though I was a Lord of the an era long forgotten. appointment. I was treated with the utmost care, made to feel as though I was a Lord of the an era long forgotten. More

I have never had any bad experience at this dealership, always treated like a friend always treated like a friend More

Great customer service from the service area and parts area The service department was quick and efficient area The service department was quick and efficient More

I was very pleased with the professionalism of the staff and the services completed in a timely manner. and the services completed in a timely manner. More

My experience was great at this dealership! I went for a wheel alignment and was promptly greeted. My car was ready in no time. The waiting area has sofas and tables so it’s comfortable and I w I went for a wheel alignment and was promptly greeted. My car was ready in no time. The waiting area has sofas and tables so it’s comfortable and I was able to work while I waited for my car More