North Penn VW - Service Center

I had an enjoyable experience at the dealership. The atmosphere was inviting, with the entire facility kept exceptionally clean. The staff members were friendly and approachable, eager to assist wit The atmosphere was inviting, with the entire facility kept exceptionally clean. The staff members were friendly and approachable, eager to assist with any questions I had. They took the time to ensure I felt comfortable and informed throughout the process. Overall, it was a positive visit that made car shopping feel more pleasant and less stressful. However, My service is still incomplete as I am missing the key fob, which has been on back order for a month. I have not received any updates, and I believe communication could be improved. More

Both Jesse and Erin are true professionals. Not only are they courteous, but they are well informed and a pleasure to work with. Not only are they courteous, but they are well informed and a pleasure to work with. More

First time using the dealership, friendly and great customer service. Had a good experience and will be back customer service. Had a good experience and will be back More

Great sales department that was low pressure. Plenty of inventory to choice from and a relatively quick sales process. Plenty of inventory to choice from and a relatively quick sales process. More

Left the car for inspection and they drove me home, called when finished, and arranged a pickup. Very pleasant experience. called when finished, and arranged a pickup. Very pleasant experience. More

I am very pleased A a a a a a a a a a a More

They gave me a good deal on my car and when i had a mechanical issue they fixed it a few days later. mechanical issue they fixed it a few days later. More

Erin was the only positive part of this experience. She was extremely nice, professional and friendly while she explained to me why wheel and tire warranty policy I purchased from them was not being ho She was extremely nice, professional and friendly while she explained to me why wheel and tire warranty policy I purchased from them was not being honored any longer by VW or NPI. The attempt to sell me a replacement wheel that should have been covered under said warranty but with a $200 mark up was also not appreciated. I had reached out to the GM to better understand why and how we got to this place, but I haven’t received a return call as of yet. After a 20+ year relationship with the dealership, I’ll look into a more trustworthy option from now on. More

Quick efficient and knowledgeable. . glad that i got the tire warranty package when purchasing vehicle! . glad that i got the tire warranty package when purchasing vehicle! More

Your service was very helpful and kind, also professional. Internet communication is very good also professional. Internet communication is very good also More