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Northside Lexus

Spring , TX

Overview
Employees
Reviews
Vehicles
4.9
6,969 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,970 reviews

January 29, 2024

I enjoyed working with Lisa and able to make a car purchase! Along with her guidance getting the Lexus app setup on my phone. Making my car purchase very memorable and helpful! More

by John Luong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Scogin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Northside Lexus responded

John, we're delighted to know that Lisa was able to assist you in your car purchase and setting up the Lexus app at Northside Lexus. We hope every drive is as memorable as your buying experience!

January 29, 2024

Excellence in all the departments , everyone is so pleasant, attentive, polite, and very professional! And the best part you don’t wait forever! More

by LJDAILEY1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Noev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Northside Lexus responded

We're so glad to know you had a pleasant and efficient experience at Northside Lexus. Thanks for recognizing our team's efforts - drive safely!

January 29, 2024

Large location with a ton of options. Pleasant and friendly atmosphere. Smooth car buying experience. More

by jakaeporter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Northside Lexus responded

We're glad to know you enjoyed the variety and atmosphere at Northside Lexus and that you had a smooth car-buying experience. Thanks for sharing your feedback! Enjoy your new ride!

January 28, 2024

Sent an inquiry on a preowned car, received an automated email response. Responded several times to the dealership email, no further response. More

by dereum2112
Recommend Dealer
No
Employees Worked With
Internet sales
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Jan 29, 2024 -

Northside Lexus responded

I'm sorry to read about your experience trying to get in touch with us. We aim for prompt and clear communication, so it's disappointing that we've fallen short here. I'd like the opportunity to assist you further - please reach out at your earliest convenience so we can discuss this matter directly. Thank you, Tyler Stephens - Pre-Owned Sales Manager - +1 (281) 569-3319

January 28, 2024

The purchasing experience was great. I felt that the dealer had a good team approach to helping the customer get the best deals possible and respect their time. I also like to thank Herb More

by jalutjem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Northside Lexus responded

We're delighted to know that you had a great purchasing experience with us at Northside Lexus. It's wonderful to see Herb and the team made your vehicle purchase enjoyable and confident. We look forward to working with you again in the future!

January 28, 2024

FINALLY, after 4 months of chaos with my brand new 2024 Lexus, the dealership did what I asked then to do months ago. It’s been a ride I never want to take again & will never purchase another Lexus again. More

by Jana Beal
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Christianson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Tosh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dorothy Sausley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Northside Lexus responded

Jana, I'm sorry to read about your experience. It's clear we fell short of providing the professional and efficient service you deserved during this process. We take feedback like yours seriously as it helps us improve our customer interactions moving forward. If there are any other details or concerns you'd like to discuss further, please don't hesitate to reach out directly. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

January 28, 2024

Bobby Bosley was an excellent sales person. Excellent and responsive! We will be back for future cars! Great experience and customer service. More

by jodilwhite21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Bosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Northside Lexus responded

We're so glad to know that Bobby provided excellent service during your visit at Northside Lexus! We appreciate the positive feedback and look forward to assisting you with future car purchases!

January 28, 2024

Jason was great and helpful. There’s are some mild scratches on the car and he promised to buff it out when I bring the car back. Nice person More

by paulinatran3
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Yeomans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Northside Lexus responded

We're glad to know Jason was able to assist you with your concerns at Northside Lexus. We'll make sure those scratches are taken care of when you bring the car back. Thanks for sharing!

January 28, 2024

Very efficient, and very punctual. Vehicke quality also amazing.So glad to refer to more friends and relatives More

by 2020VICTORTSAI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Non
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Jan 29, 2024 -

Northside Lexus responded

We're delighted to know you found our service efficient and punctual at Northside Lexus, not to mention the quality of our vehicles! Safe travels in your new car!

January 28, 2024

Excellent customer service Sales rep awesome. Knowledgeable & personable wonderful experience Highly recommended north side Lexus More

by sheabailey90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Northside Lexus responded

We're delighted to know you had a wonderful experience with our sales rep at Northside Lexus! Your recommendation means the world to us. Thanks for sharing your thoughts and we hope to see you again soon!

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