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Northside Lexus

Spring , TX

4.9
6,923 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,923 reviews

June 04, 2021

Javier was very helpful and friendly, he listened and helped us find the right Lexus. Our only complaint was it tool about 4 hours of waiting before we were able to sign the paperwork and take the car. More

by MR.CANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Northside Lexus responded

Thank you very much for your patience throughout this process as well as this feedback. We are delighted to hear that Javier helped you get into the right Lexus for you. Congratulations from our Northside Lexus team and safe driving!

June 03, 2021

This was the best and smoothest buying experience I’ve ever had. Nick Makrakis took very good care of me and my husband. And he made me feel special. Thanks for making this a wonderful experience! More

by ellblue111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Jun 03, 2021 -

Northside Lexus responded

For you to say that you had your best car-buying experience at Northside Lexus makes our day. Thank you so much for sharing such kind feedback about your time working with Nick! We wish you and your husband safe driving in your new vehicle.

June 03, 2021

Think it was our best experience buying a car. Working with Donnie was great. Extremely helpful. Now looking at another Lexus for my wife. Thank you ! More

by Steveo44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Northside Lexus responded

Steve - Thank you for the great review! We are thrilled to hear that you had such a successful time working with Donnie and the Northside Lexus team. Drive safely in your new vehicle, and we hope to see you back next time!

June 03, 2021

Salesman was great. Finance office was great. Service was awful. They had 3 hours to change a tire and wash the car. Once I got back at 2 plus hours later, the service department had done nothing. I had to w More

by jbmury
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Northside Lexus responded

This is a disappointing review to read. We strive for efficient and communicative service here, and I will be sure to share this feedback with my team to ensure we work to improve our speed going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Todd Sylvester - Fixed Ops. Dir. - 2815693420

June 02, 2021

Even though Wes White have been friends for many years John Hovenden was my salesman. He does what he says and quickly..I have bought 3 cars for my family and will send my friends to honest John so they w More

by alkuhlman1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hovenden
Jun 02, 2021 -

Northside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful time working with John and the Northside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

June 02, 2021

I worked with Nick to buy a 2021 Lexus GX460 Premium model... he made the process seamless and easy. He was willing to work hard to give me a great deal when inventory was low and prices were going high More

by Tom M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Northside Lexus responded

Hi Tom! Congratulations on your 2021 Lexus GX 460! All of us at Northside Lexus appreciate the time you took to write about your experience working with us during your new car purchase. Providing exceptional customer service is our number one priority, and we are thrilled to hear Nick and the rest of our staff were able to assist you so successfully. We especially love that they helped you drive home in the right car for you. It means a lot that our service stood out to you, and we wish you safe travels in your new ride!

June 02, 2021

Donnie is a awesome salesman,We just bought a Lexus 1 month ago, and Donnie sold him another one last week, Donnie is the man. More

by joanndow6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Northside Lexus responded

Thank you for the positive review and kind words about Donnie! We will be sure to let him know his professionalism and hard work have made all the difference to you. Enjoy your new Lexus, and we hope to see you again down the road! - the Northside Lexus team

June 02, 2021

Hector the salesman was amazing I’m a finance manager at a car dealership also he treated me vip brought the car to me for demo drive treatment me amazingly great experience More

by Gdelgado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Northside Lexus responded

We are thrilled that you had such a positive time working with Hector and the team! Your support means a lot to us here at Northside Lexus, and we hope to see you again down the road. Thank you and safe travels!

June 02, 2021

Out of all the dealerships that I’ve ever been in; (and I’ve been to a lot). This dealership everyone was very nice & professional. More

by JACQUIEBASS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Northside Lexus responded

Thank you for the outstanding review - we're flattered! We appreciate your business and hope to see you again down the road! - the Northside Lexus team

June 02, 2021

I been buying Lexus from west and north store for the 10 years and Mr James Vu always on point at the time of deliver. More

by ALEXANDERVISUAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Jun 03, 2021 -

Northside Lexus responded

Thank you for taking the time to leave your great review! We are grateful for your continued support and will let James know you had a great experience with him. Thanks for choosing Northside Lexus and we hope you enjoy your ride!

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