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Northside Lexus

Spring , TX

4.9
6,901 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,901 reviews

August 01, 2019

Wonderful experience I never thought buying a new car could be so easy. Nick Makrakis made the deal care free. I will definitely be back to see him when the time comes for More

by elizabeth.isaacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian who taught me the technology of my new car was great., Brent Penn
Aug 02, 2019 -

Northside Lexus responded

Hi Elizabeth! We are absolutely elated that Nick did such a spectacular job in helping you with your car purchase! He is a wonderful part of our team, we are extremely lucky to have him. Congratulations on your new vehicle and welcome to the Northside Lexus family!

August 01, 2019

Not the best first impression When we first arrived it didn’t seem like anyone wanted to talk to us or help us out. Ashley apologized stating that they were really busy but every s More

by LORETTANARAGHI
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Aug 02, 2019 -

Northside Lexus responded

Hi Loretta! I am so sorry to hear about your experience here the other day. We will take this information and turn it into a training opportunity for our sales team to be more aware in the future. We are so glad you got to work with Ashley and Hamilton, they are a wonderful part of our Northside Lexus team! We hope to take this opportunity and learn from it to give you a proper Northside Lexus first impression next time!

August 01, 2019

David Gardner best salesman at Northside Lexus This is the 5th Lexus we have bought from David Gardner at Northside. We have always had a great experience and have found David to be very professi More

by DK.CARNES
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gardner, David Ortiz, Brent Penn
Aug 02, 2019 -

Northside Lexus responded

Hi there! I am elated that David was able to find exactly what you were looking for and give you a 5 star experience! We look forward to your future business, and thank you for your referrals!

July 31, 2019

Great experience We had a great experience at Northside Lexus. David Gardner was our salesman and he was just amazing. He was patient and listened to our wants and con More

by CMVAUGHN77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Gardner, David Ortiz, James Vu
Aug 02, 2019 -

Northside Lexus responded

We are so pleased that David Gardner, James Vu, and David Ortiz were able to give you a top-notch car-buying experience! They are wonderful members of our team, I am happy that they were able to show off their awesome customer service skills. Thank you for sharing your experience!

July 30, 2019

Painless I was dreading the process based on previous dealership purchases but both Mark Green listened to what we were looking for made suggestions without a More

by b&j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Aug 02, 2019 -

Northside Lexus responded

Hi there! We are so thrilled that Mark did such a fantastic job finding the exact car you wanted! He is a fabulous part of our team, as well as James in Finance! Thank you so much for sharing your experience and welcome to the Northside Lexus family!

July 30, 2019

Purchased a new car to lease - Worked with the same sales person for my second purchase Donnie Holcomb - 10 out of 10 on meeting my needs The car we discussed was prepped and More

by WCGSTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
Aug 02, 2019 -

Northside Lexus responded

Hi there! We have to agree that Donnie is wonderful, and always provides excellent service! We are so glad that we could leave you with a great impression. Thank you for sharing your experience!

July 29, 2019

I just bought my third Lexus! I had been looking previously for a new car while my current Lexus was being serviced. I met Mr. Shotwell and told him I was just "playing" and he wa More

by NANCY.PINKERTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

Northside Lexus responded

Hi Nancy! We are absolutely thrilled that Needham did such a fantastic job taking care of you! Our daily goal is to give each and every customer this same experience. Thank you so much for your review and being a part of our Northside Lexus family!

July 29, 2019

As Always Luxury At It’s Finest Never ever have I experienced poor service at my Lexus dealership!! Great service!!! After visiting a few other dealers I was happy to walk into Lexus More

by melindathomp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Yeomans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason , Brent Penn
Jul 30, 2019 -

Northside Lexus responded

Hi there! We are so pleased that our team took such great care of you, and got you into a vehicle you love! Congratulations on your new vehicle and thank you for being a part of our Northside Lexus family.

July 27, 2019

David Gardner did a Fabulous Job on my 6th Lexus from him!!! I have been a Northside Lexus customer for 10 years!! Feels more like Family. IT David did a Wonderful Job explaining the new features on my 2020 Le More

by GG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in IT & scheduled my home visit for my garage opener, David Gardner, Hamilton Dawes
Jul 29, 2019 -

Northside Lexus responded

Hi there! We are ecstatic to have you as a lifelong Northside Lexus customer! David Gardner and David Ortiz always go above and beyond, and we are so glad you were able to work with them. We look forward to continue serving you! Thank you for your review.

July 27, 2019

Most fluid transaction! Overall great service informative from start to finish. John (sales) was informative assisted very quickly and made the sales transaction seem very fl More

by YOVAN04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ortiz, James Vu, John Hovenden
Jul 29, 2019 -

Northside Lexus responded

Hi there! We are so glad that John, James, and David did such a spectacular job helping you find and set-up your vehicle! We are very lucky to have them on our team! Thank you for sharing your experience and welcome to the Northside Lexus family!

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