Dorothy Sausley
Dorothy Sausley at Northside Lexus
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Dorothy Sausley

Service Manager

Northside Lexus

24222 Interstate 45 North
Spring , TX 77386

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4.9
19 Reviews

Dealership Experience

23 yrs, 6 mos

Languages Spoken

English English

4.9

19 Reviews

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19 Reviews of Dorothy Sausley

April 09, 2024

Dealership Rating
Employee Rating

Always a pleasant experience . Rex was very well informed and patient with us. We have bought many cars from this dealership. More

by HOWARDW9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 09, 2024

Northside Lexus responded

We're delighted to know that Rex and our team at Northside Lexus consistently provide you with a pleasant experience. Thank you for your continued support — we look forward to serving you again in the future!

February 27, 2024

Dealership Rating
Employee Rating

Northside Lexus always takes care of their customers. Have been working with our salesman for over 20 years. More

by JUDY21214
Recommend Dealer
Yes
Feb 27, 2024

Northside Lexus responded

We're so grateful for your loyalty over the years! It's always a pleasure to serve you at Northside Lexus. Here's to many more years of working together, Judy!

January 28, 2024

Dealership Rating
Employee Rating

FINALLY, after 4 months of chaos with my brand new 2024 Lexus, the dealership did what I asked then to do months ago. It’s been a ride I never want to take again & will never purchase another Lexus again. More

by Jana Beal
Sales Price Transparency
Recommend Dealer
Yes
Jan 29, 2024

Northside Lexus responded

Jana, I'm sorry to read about your experience. It's clear we fell short of providing the professional and efficient service you deserved during this process. We take feedback like yours seriously as it helps us improve our customer interactions moving forward. If there are any other details or concerns you'd like to discuss further, please don't hesitate to reach out directly. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

December 30, 2023

Dealership Rating
Employee Rating

To tell you the truth. ...........it is why I keep buying one Lexus after another. Love Love the service More

by CONTACT.TERESAHARRISON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2024

Northside Lexus responded

We're so happy to know you've had a great experience with us at Northside Lexus! Your continued support means the world to us. Enjoy your new vehicle and thank you for sharing the love!

August 23, 2023

Dealership Rating
Employee Rating

Northside Lexus has wonderful customer service. Daniel is my service advisor and he is very professional More

by Bullock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Northside Lexus responded

Bullock, we're glad to know you had a great experience with Daniel at Northside Lexus. We appreciate your kind words about our customer service!

May 31, 2023

Dealership Rating
Employee Rating

Great People. Top Service. Wonderful Experience. Easy to get to. Beautiful Dealership. Quality Product at Reasonable Prices. More

by DRM4U398
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 01, 2023

Northside Lexus responded

Thank you for the review! We hope to see you back again at Northside Lexus!

April 28, 2023

Dealership Rating
Employee Rating

I recently traded my Lexus in but I must tell you I miss the service at this location! Always on point with excellent service!! Thank you to Luis in Sales who made my trade in so flawless and hassle free. K More

by suzettemchavez@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 28, 2023

Northside Lexus responded

We're so grateful you enjoyed your service at Northside Lexus and are thankful for your kind words. It means a lot to us that Luis provided excellent, hassle-free sales assistance during your trade-in experience. We hope you love your new vehicle!

March 30, 2023

Dealership Rating
Employee Rating

Great dealership and super personnel ! I have been doing business with Northside Lexus since year 2001 . More

by Terry.Northrup1@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 30, 2023

Northside Lexus responded

We are so grateful for your loyal business! Thanks for being part of the Northside Lexus family.

Mar 30, 2023

Terry.Northrup1@gmail.com responded

Outstanding Dealership!!!

Mar 30, 2023

Terry.Northrup1@gmail.com responded

Thanks for being the best you can be and also having such reliable products!!

January 20, 2023

Dealership Rating
Employee Rating

Notwithstanding the excellent Lexus products, the Northside Lexus personnel and systems are equally as excelkent. The personnel are professional and engaging. I enjoy my various visits for that reaso More

by FBERGFIELD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2023

Northside Lexus responded

It means a great deal that you always have an exceptional experience with us. Thank you for the kind review and we look forward to seeing you again down the road. Take care! - Northside Lexus

July 10, 2022

Dealership Rating
Employee Rating

They are set up to show that they value their customers. Everyone is ready to help you. Quality of work has always been good. More

by FRROBN
Recommend Dealer
Yes

Other Employees Tagged: Don Holifield , Analy Garcia

Jul 11, 2022

Northside Lexus responded

Thank you for acknowledging that we work hard to show our customers how much we care. Those of us at Northside Lexus appreciate your business and hope to assist you in the future!

1

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