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Northside Lexus

Spring , TX

4.9
7,618 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 7,618 reviews

November 18, 2018

It was good Well the car I ended up buying wasn’t washed. The Finacial associate was not too knowledgeable. We ended up spending more time in her office than we h More

by ELOOK2HIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jurado
November 18, 2018

Great Professional,friendly, no pressure, excellent service. Explained the process, answered all of my questions and concerns. Provided options I requested More

by rbfm4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Yeomans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Northside Lexus responded

Hi! We are so elated that Jason left you with such a wonderful impression! We certainly pride ourselves on the level of customer service that our team provides. Thank you for sharing your review!

November 18, 2018

Purchase of 2019 Lexus RX350 Needham Shotwell went above and beyond our expectations in the purchase of our 2019 Lexus RX 350 vehicle...we live in South Dakota and needed all whee More

by LDJDDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava Pierce
Nov 29, 2018 -

Northside Lexus responded

Hello there! We are so pleased that Needham could get you into a vehicle you absolutely love! We pride ourselves on having a team that truly puts the customer first. Congratulations on your new vehicle and thank you for taking the time to write such an incredible review!

November 17, 2018

Friendly People Northside Lexus is great. They go above and beyond to ensure you are satisfied. Sales and service are both superior. I wouldn't use any other dealer. More

by JDMCHANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Northside Lexus responded

Hello there! We are so pleased that our team came together & provided you with such an exceptional experience here! We take great pride in our team and their level of customer service! Thank you so much for sharing your experience.

November 17, 2018

Simply the BEST! It was the best automobile buying experience I have ever had and I'm 69 years old. It is also a fine and safe ride - GX 460. More

by Emro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Gilmer - 5 stars, Ava Pierce
Nov 29, 2018 -

Northside Lexus responded

Hello! We are so pleased to hear that our team got you into a car that you love! We take great pride in providing the best customer service for our guests and we're so thrilled that you were able to experience just that! Congratulations on your new vehicle and thank you for writing such a great review!

November 16, 2018

Excelllent buying experience Excellent reception, sales extremely friendly and courteous. Was able to understand and match needs to the right vehicle in minutes, and the deal was More

by JKATOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Hastings, she also was excellent, Ava Pierce
Nov 29, 2018 -

Northside Lexus responded

Hello there! We are so pleased to hear that you had such an exceptional experience here at Northside Lexus! Our team truly believes in providing the best for our guests and we thank YOU for taking the time to write a review!

Dec 01, 2018 -

JKATOK responded

Unfortunately after I wrote this review, the finance department dropped the ball on sending me my check for the trade-in by two weeks after the promised date due to an employee's lack of follow through and despite several of my phone calls which were never returned. Had to go back to Nick who promptly corrected the situation and the check was cut the next day and I understand they took immediate steps to make sure this never happens again.So thank you Northside Lexus for restoring my faith in your customer focus and professionalism. We will continue to make Northside our go to dealership in the future.

November 16, 2018

Great from top to bottom especially Nick the Greek Excellent - did not go to buy car but deal & Nick convinced us that we got a great deal - Brian was very helpful in showing us how to operate More

by ldmobilevet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Northside Lexus responded

Hi there! We are so glad to hear Nick and our team were able to provide you with such extraordinary customer service! It is our mission to make the car buying experience as smooth and stress-free as possible, so we are thrilled you took the time to write such an incredible review!

November 16, 2018

Fast great service My experience at north side Lexus was great! Everyone was friendly and my sales person Ashley was terrific. She didn't give me the run around like mos More

by Rreyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Northside Lexus responded

Hello! We are so pleased to hear that Ashley & our team were able to provide you with such exceptional customer service! We certainly strive to make the car-buying experience as easy and stress free as possible. Thank you for taking the time to write this review!

November 15, 2018

Come on down Short and sweet. I was treated with respect,honesty, and candor. What else can one require of a Dealership? As one army officer once stated ( More

by myloss
Recommend Dealer
Yes
Employees Worked With
Calib Robinson., Tim Karmout, Don Holifield
Nov 15, 2018 -

Northside Lexus responded

Hello Gary! We are so thrilled to hear you had such a great experience with us here at Northside Lexus! We certainly find Don to be an exceptional part of the team as well and thank you so much for taking the time to write a review!

November 15, 2018

Barry was awesome! I worked with Barry to surprise my wife for Christmas with a RX 350. He took care of me and made the entire process smooth as butter. I only had to sh More

by Brian.Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Bartel, Brian Cobb
Nov 15, 2018 -

Northside Lexus responded

Hi Brian! What an incredible experience for all involved! We are so pleased to hear that Barry and the team took such great care of you & made this moment a memorable one! We certainly take pride in providing exceptional customer service to our guests. Thank you for taking the time to write such an amazing review!

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