Northwest Hills Chrysler Jeep Dodge Ram

Customer care was outstanding My overall experience was outstanding from sales to finance to service. John and the team of Jeep experts were right on target. Thank you for my fir My overall experience was outstanding from sales to finance to service. John and the team of Jeep experts were right on target. Thank you for my first ever perfect car purchase. More

Great Experience Over the past two months we have dealt with Matt Dehler and purchased two new 2019 Jeep Grand Cherokee Overland‘s. Matt and the entire team at Northwe Over the past two months we have dealt with Matt Dehler and purchased two new 2019 Jeep Grand Cherokee Overland‘s. Matt and the entire team at Northwest Hills did a phenomenal job helping us. We have and will continue to purchase vehicles from Northwest Hills. They make the entire process extremely easy. More

Love our new car and the sales team at northwest hills Our sales person John Diaz was the nicest person to do business with. The whole process with him was pleasant and no high pressure sales. When we had Our sales person John Diaz was the nicest person to do business with. The whole process with him was pleasant and no high pressure sales. When we had decided what we wanted he did the extra work needed to get us the exact color inside and out that we wanted. We also feel we received a fair price. The sales manager came over to meet us and he was a. Very nice young man also. Had the Jeep Cherokee for two weeks and love it. Had some questions after delivery and John was quick to get back to us with answers. Love the sales team. More

Addendum to review Very upset after finding out my car was sold to me with the state minimum passing tires for inspection, and the 35000 miles maintenance never done eve Very upset after finding out my car was sold to me with the state minimum passing tires for inspection, and the 35000 miles maintenance never done even after asking. They couldn’t show me the records, and I had paid deposit, just hadn’t picked it up yet (so yes mad for not being more cautious prior to deposit and havingnhard copy of proof). I was told they knew it was done but not sure how they could obtain that documentation. Hmmm. In addition they supposedly looked at the car and within 2 days of owning the car coolant light came on. Brought it to Audi certified technician and quoted me 1058 for tires and coolant repair and over 400$ for this maintenance. Totaling 1500. I called with passing along quotes and raised his voice over mine trying to “sell” me on the we price accordingly yet same car with same miles in same area has multiple for same or lower price. I assume they’re not selling bald, broken, nonmaintenced cars? A bit disappointed as I was fine with them before and gave a good review because any of the problems working the deal out were addressed. He began talking down to me. Not happy with this deal. They could have even offered some sort of gesture. They won, they got me. This is why you go in informed, educated and price points in your head. Imagine if I hadn’t come in “prepared”. All friendly u til questioning them. I should have seen it during also. Same Went with negotiating to. I saw glimpses but brushed it off. I wasn’t even upset when I picked up the car and it was dirty. I was pretty fair. I had great credit I was an easy sale. More

Super pleasant process, even more pleasant staff Super easy process, the staff was very helpful I didn’t have to worry about anything Matt took care of everything, thank you again it was a pleasure! Super easy process, the staff was very helpful I didn’t have to worry about anything Matt took care of everything, thank you again it was a pleasure! More

Third lease !!! This is our companies third purchase from Northwest Hills Chrysler in Torrington. They always have great service and Neil and Carman are always a plea This is our companies third purchase from Northwest Hills Chrysler in Torrington. They always have great service and Neil and Carman are always a pleasure to deal with. We will be back, thank you. More

Very Satisfied John Diaz and team from NWHs were great to work with. They went over and beyond to find the exact car I wanted. The thing I was most impressed with wa John Diaz and team from NWHs were great to work with. They went over and beyond to find the exact car I wanted. The thing I was most impressed with was the fact that they truly listened. I never felt pressured thru the whole experience and they kept me informed thru every step of the process. Car buying is not something I enjoy doing, however I would go back to NWHs anytime. Thank You :) More

Best New Car Experience Ever.... BY FAR! Matt Dehler and the whole team at Northwest Hills are simply the best. I have purchased nine new vehicles in my life, from several dealerships in the Matt Dehler and the whole team at Northwest Hills are simply the best. I have purchased nine new vehicles in my life, from several dealerships in the new england, and I've always felt pressured, manipulated, or that the salesmen were not listening to me and considering my needs. Each time, they were more focused on selling their inventory, up-selling after market add-ons, or playing games with the sticker price and dealer's invoice. At Northwest Hills, the experience was COMPLETELY different. They were only focused on customer satisfaction, and about providing a rewarding customer experience. They even calling me back after the deal was settled to offer me more in rebates that were not available at the time we signed and I picked up my Jeep. Truly extraordinary, and worth the trip from anywhere in New England! More

Never again! I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I walked into the service area and the man working that Saturday didn’t say hi or that he’d be right with me, so I stood there awkwardly until he asked for my name. I decided to pass on the tire rotation for the extra $20 (which when the appointment was made over the phone, it was offered like it was a courtesy) and had attitude and was told to wait in the designated area. I ended up sitting in the showroom because there was only two chairs and a couch and no room left at 9am. Nobody talked to me or even smiled while I was waiting, which also took over an hour. One of the main guys was pacing around the showroom, telling the salesmen to move the cars outside because “Kevin” wouldn’t like it there. He was super condescending and rude in front of customers. The cars in the showroom were covered with dirt, which I’d be more worried about over a car not parked in the right area outside. After the hour of waiting, I paid $90 for my synthetic oil change. After looking at my receipt, I was charged $20 in “labor” which looks like they charged me $20 for NOT wanting the tire rotation. The next day I went to use my washer fluid and the pressure wouldn’t even spray onto my windshield...this was Sunday. I tried called ALL week to get a hold of someone to hopefully get this new situation looked at and only got a voicemail for service. Friday afternoon I decided to press 1 for sales to maybe get a person in the phone, which worked, but the gentleman that picked up was beyond rude. He told me he’d take down my name, phone number, and “issue” and he would “personally” walk it down to service to ensure someone called...that was two days ago. I am beyond disgusted with this dealership and will drive the 45 minutes to other Jeep dealers. I went against the word of mouth I’d heard about Sullivan’s and figured an oil change would be local and easy, but after this experience, I will ensure NOBODY I know ever steps foot in this dealership again. More

Excellent Experience The dealer had good inventory and was able to locate the vehicle I was looking for. Onder was professional and helpful. No complaints whatsoever. Seco The dealer had good inventory and was able to locate the vehicle I was looking for. Onder was professional and helpful. No complaints whatsoever. Second Grand Cherokee I have purchased from Sullivan. Will likely return. More