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Oakbrook Toyota In Westmont
Westmont, IL
2,163 Reviews
Oakbrook Toyota is part of the Bob Rohrman Auto Group and that is more than just a name hanging on our building. It really means something. It means that we will always treat each customer like the most important person in our facility, and that is because you are the most important person in our facility. Without you we would not have so many dealerships in our network and we wouldn’t have a history that extends back over 40 years. Our staff is not here to sell you cars, we are here to build a relationship with you, and if we can assist you in your car buying or servicing process, then that is all the better.
We do not throw sales pitches at you, because we know what a sales pitch is. A sales pitch is an attempt to sell somebody something that they didn’t want for a price that they were unprepared to pay. Oakbrook Toyota wants to get you exactly what you want in the West Chicago area. We don’t mind hearing the word no, because we know that it just brings us one step closer to finding the vehicle that you will say yes to. The members of our sales staff quickly build relationships with our customers, because customer relationships are very important to us. We do not care if we sell you a car now or a year from now. We want to be there to help you in your automotive journey, and we want you to take that journey on your terms.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,163 reviews
September 22, 2020
I honestly thought they tried to take advantage of me. I was only offered 11,000 for my 2018 Hyundai Tucson with 23,000 miles, that really pissed me off. If it wasn’t for Jim Robertson, l swear I would’ve was only offered 11,000 for my 2018 Hyundai Tucson with 23,000 miles, that really pissed me off. If it wasn’t for Jim Robertson, l swear I would’ve taken my business to the Toyota dealership in Oak Park. Now don’t get me wrong I love my car, I just don’t think the business deal of it was fair I always had my guard up, and l didn’t trust the finance man. He tried to rip me off w/ the warranty. $3800/ ended up paying $1842 of which l may cancel. I did not have a pleasant experience, l’ve purchased 4 cars in the last 3 years. I didn’t feel at home here like Hyundai. ☹️ More
by nataliewells
Verified Customer
September 21, 2020
excellent and friendly service - shuttle was also very much appreciated - I always get A+ service at Oak Brook Toyota -- have never had a problem here much appreciated - I always get A+ service at Oak Brook Toyota -- have never had a problem here More
by JEMARGULIS
Employees Worked With
September 21, 2020
When I pulled in to the garage no one greeted me. I stood in the office about 5 min before anyone spoke to me, there was someone in front of me who didn't even ackowledge me standing there. I wasn't explaine in the office about 5 min before anyone spoke to me, there was someone in front of me who didn't even ackowledge me standing there. I wasn't explained what type of oil was used and why for the oil change and I did say it was my first time being there I expected they would go over the service before it was performed. I didnt get a notification when my car was ready and when I came back to the office to ask for my keys I stood there for 5 min again with no acknowledgement. I gave 3 stars because Allen did honor the $59.99 price someone quoted me over the phone for the oil change. More
by egarcia32
Employees Worked With
Allen Sizemore
September 19, 2020
Purchased new Highlander 9/14/2020 thought we were getting a good deal The process took more than 3 hours and then they wanted us to stay so the “Delivery Specialist” could explain the apps, map, ph getting a good deal The process took more than 3 hours and then they wanted us to stay so the “Delivery Specialist” could explain the apps, map, phone connection etc. We were unable to stay but registered on his computer and left. Call the “Specialist” back two days later for help— still waiting for a call back 4 days have passed. More importantly reviewing the sales agreement seems to show they had hidden or very expensive charges for services rendered. 1. A charge for “Pivotal Security” $349 which was explained to me at the time as a charge for registering the vehicle with the state of Illinois for theft purposes, reading on the net indicates this some kind of private security which is nothing more than a dealer add on. 2. I asked if the dealer would transfer my plates the financial guy said sure unfortunately he neglected to say it would cost $175 vs the $25 if I did it myself. So even if they keep you hanging around for so long in the little office that your brain frozen make sure you check every line on the sales contract or your deal may not be as good as you think More
by Sorryman
September 19, 2020
Always a pleasant visit to your Service Department. We own two Toyotas and always have them serviced by your team. Polite, prompt and professional with people who care. Thanks. own two Toyotas and always have them serviced by your team. Polite, prompt and professional with people who care. Thanks. More
by REGANDLINDAB
September 19, 2020
Mario, was wearing a mask, when he greeted me when I arrived.. Asked what I needed and told me when the car would be ready. I left and I received a call later that morning to say the car was ready. Ver arrived.. Asked what I needed and told me when the car would be ready. I left and I received a call later that morning to say the car was ready. Very fluid start to finish. More
by Puma1954
Employees Worked With
Mario
September 18, 2020
My Corolla was recalled and I was slotted in quickly by Leonid. The service was excellent from beginning to end and done within the estimated time from John. Great job, as usual. Leonid. The service was excellent from beginning to end and done within the estimated time from John. Great job, as usual. More
by jmcclory
September 18, 2020
We have been coming to this location for over 20 years. Always great service and when we buy, we love dealing directly with Alex. John S is the BEST Always great service and when we buy, we love dealing directly with Alex. John S is the BEST More
by lrounce
September 17, 2020
Greta place we have been buying cars from here for the past 15 years almost on our 10-12 Toyota always come back here to work with Alex and mustafa very good people past 15 years almost on our 10-12 Toyota always come back here to work with Alex and mustafa very good people More
by Samudralq
September 17, 2020
The service service was completed promptly. I really appreciate the extended service hours that are offered, especially the opportunity to bring my car in at 7:00 A.M. appreciate the extended service hours that are offered, especially the opportunity to bring my car in at 7:00 A.M. More
by MEG
Employees Worked With
