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Otto Cadillac
Albany, NY
2,160 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,160 reviews
March 12, 2025
The service dept is easy to work with and completes work quickly. I do have to question one area though. As you drive in you go thru a scanner that looks over the car. In Nov of last year I had some warran quickly. I do have to question one area though. As you drive in you go thru a scanner that looks over the car. In Nov of last year I had some warranty work performed that involved 2 trips, one for diagnosing and one for correcting the issue that involved going thru this scanner with no defects showing. However when returning one week later for NYS Inspection the scanner indicated uneven tire wear recommending an alignment for $170 +- which I agreed to. Six months later I went in for an oil change and again this machine showed uneven wear and I declined alignment for the following reasons. If my tires already had uneven wear they were nor going to "heal" after the alignment. Now I know that it only takes one pot hole to create a problem but I have owned 6 different vehicles in the last twenty years and never needed an alignment. I have replaced worn out tires but never due to alignment issues. I am now driving a CADILLAC the premier of cars and I need an alignment twice in 6 months? I call xx. I think that this scanner is a money grabber. So the dealer does not get 5 stars. More
by pwsweet18
Verified Customer
March 11, 2025
Always a pleasure to have service done at Otto. They are quick and efficient and always very friendly! They are quick and efficient and always very friendly! More
by kboyl
Employees Worked With
March 09, 2025
Steve LeMon made buying our new car effortless and stress free. Steve gives car salesman a positive reputation. free. Steve gives car salesman a positive reputation. More
by wbwd2
Employees Worked With
March 09, 2025
Excellent service, prompt, and efficient. Service personnel were very pleasant and helpful. Auto Returned cleaned inside and outside. Service personnel were very pleasant and helpful. Auto Returned cleaned inside and outside. More
by prodmachtool
March 08, 2025
Lovely experience, enjoyed the services and facility. I Would come back if I lived in NY I Would come back if I lived in NY More
by michaelbewig
Employees Worked With
March 06, 2025
Arrived early, for repair. Serviced dept curtious and expedited repair. Cleaned car complimentary and I zipped out. Serviced dept curtious and expedited repair. Cleaned car complimentary and I zipped out. More
by ssidor
Employees Worked With
March 06, 2025
Excellent service and very nice and helpful personnel . Wait time very good. Nice waiting area. Wait time very good. Nice waiting area. More
by JL89
March 03, 2025
They are a pleasure to do business with and we have bought 4 cars with them bought 4 cars with them More
by rvcsherman
March 01, 2025
The shopping experience at Otto was what we all fantasize a car shopping trip would be like. All the staff was polite and well informed about their brand. Also it was a joy to return to Otto a thank you for a car shopping trip would be like. All the staff was polite and well informed about their brand. Also it was a joy to return to Otto a thank you for their community involvement and generosity. Something online buying fails to do. More
by cvandervolgen
February 27, 2025
Profofessional throughout the entire process. Well done! Will refer in the future for anyone looking for a Cadillac. Well done! Will refer in the future for anyone looking for a Cadillac. More
by scott@windyhillfresh.com
