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Otto Cadillac
Albany, NY
2,159 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,159 reviews
January 29, 2025
I am thoroughly disgusted with Cadillac. I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believ I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believe that. Testing the battery was not the issue, I believe troubleshooting should start with connections and signal path, from the battery sensor connector to the back, to the ecm and the regulator. More
by dkhavnen1
Verified Customer
January 27, 2025
I very much appreciated the care and concern from Bill and Kelly Jo. Our vehicle needed a major repair requiring a lot of time. They arranged for me to have a loaner car so that I could get around to do and Kelly Jo. Our vehicle needed a major repair requiring a lot of time. They arranged for me to have a loaner car so that I could get around to do what I had to do. The repair work was completed in a professional and timely manner. More
by MCARLSON4
January 26, 2025
Every part of experience was lousy. I have bought 3 cars from Gold Cost in NJ and thought I would try buying local for my wife’s SUV. The experience was terrible and I will go back to G I have bought 3 cars from Gold Cost in NJ and thought I would try buying local for my wife’s SUV. The experience was terrible and I will go back to GC in the future. More
by robert.barberis
Employees Worked With
January 24, 2025
Very professional and clear about explaining the process. Very patient answering questions and showing options Very patient answering questions and showing options More
by hasan.nayfeh
Employees Worked With
January 24, 2025
Steve and the team at Otto Cadillac were responsive and efficient in my request to buy their Escalade and trade in my Yukon, even though I was over 3 hrs away. Very professional and easy to do busy with! efficient in my request to buy their Escalade and trade in my Yukon, even though I was over 3 hrs away. Very professional and easy to do busy with! More
by kevin
Employees Worked With
January 21, 2025
Excellent Sales staff Dan acted very professional and helpful made the transaction god easy and smooth Took great care of us. Dan is a great asset to Otto Cadillac would definitely go back helpful made the transaction god easy and smooth Took great care of us. Dan is a great asset to Otto Cadillac would definitely go back More
by cviscomi001
Employees Worked With
January 21, 2025
Great Company! I am a repeat customer and have been dealing with Mike for years for my vehicle purchases. There is never any pressure, and they will work with you t I am a repeat customer and have been dealing with Mike for years for my vehicle purchases. There is never any pressure, and they will work with you to make sure that you get exactly what you're looking for at a competitive price. Thanks! More
by ROCK3
January 19, 2025
Mike was extremely knowledgeable with the vehicle we chose, after looking at a couple of other vehicles on site we chose the original one we went for. His suggestion in the delivering the vehicle was wo chose, after looking at a couple of other vehicles on site we chose the original one we went for. His suggestion in the delivering the vehicle was wonderful and his time in answering all of our questions and concerns were 5 star. More
by jwhite427
Employees Worked With
January 18, 2025
Excellent service and professional treatment continue please see you next time for the same reason please see you next time for the same reason More
by guven
January 17, 2025
They are an efficient and very friendly dealership. They greet you quickly and are always nice. They greet you quickly and are always nice. More
by rclukey419
Employees Worked With
