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Otto Cadillac
Albany, NY
2,197 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,197 reviews
August 05, 2024
The staff at Otto is fantastic. It is a great experience doing business with each and everyone. Highly recommended dealership. It is a great experience doing business with each and everyone. Highly recommended dealership. More
by lisa.rapp
Verified Customer
August 04, 2024
Efficient accommodating clean friendly,lot is a little cramped. dealership does a good job keeping customers comfortable. cramped. dealership does a good job keeping customers comfortable. More
by randycrapser74
August 04, 2024
Not happy with the service department at all. Taking my car elsewhere to be serviced. Taking my car elsewhere to be serviced. More
by ocean1217
Employees Worked With
August 04, 2024
Everything‘s been very good for me. If there was a problem they take care of it so I have no problems. If there was a problem they take care of it so I have no problems. More
by loiezaza
August 04, 2024
Fantastic service and staff. I wouldn’t take my car anywhere else. Job well done. I wouldn’t take my car anywhere else. Job well done. More
by Jdepiero
August 04, 2024
Task was done quickly, correctly and neatly. I had some questions and they were answered to my satisfaction. I had some questions and they were answered to my satisfaction. More
by 76jstanco
August 04, 2024
Customer service is awesome and I always enjoy visiting, pricing could be better. Thank you. pricing could be better. Thank you. More
by Kelly
August 03, 2024
I thought they were very professional and straightforward. It was a pleasant experience and I would recommend them to any of my family and friends. straightforward. It was a pleasant experience and I would recommend them to any of my family and friends. More
by cwater1980
Employees Worked With
August 03, 2024
We felt like services were being pushed on us that weren’t needed before our car was even seen. We felt like we were being lied to, and couldn’t get an explanation that made sense. We were told the is weren’t needed before our car was even seen. We felt like we were being lied to, and couldn’t get an explanation that made sense. We were told the issue we brought our car in for was caused from some thing years prior when our issue just occurred when the car was brought in. We have no trust as our paperwork didn’t make sense based on the complaints when we brought the car in. The loss of power steering and the check engine light was on when we brought it in, six weeks later when we get the car back the check engine light is still on. It was a hassle to get a loaner vehicle to begin with. Paying for $110,000 vehicle you have expectations of good service which you are promised when you buy the vehicle. every appointment we have had at the Albany Otto dealership has been a minimal of 45 minutes longer than estimated and any charge we have had has been overpriced. The Interior and exterior detailing was OK. The exterior still has red dots on the side of the car as if it was never Detailed. Which We were had to take care of ourselves. The stress of feeling like you’re being taken advantage of is not worth us returning to Otto Cadillac. We will be commuting out of town if we have to deal with the dealership again. More
by CEL still
Employees Worked With
August 03, 2024
Otto Cadillac has a professional and respectful approach toward all of its customers. I know that I will always be treated well when I visit this dealership. toward all of its customers. I know that I will always be treated well when I visit this dealership. More
by mksmcs4
Employees Worked With
