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Otto Cadillac
Albany, NY
1,734 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,734 reviews
June 15, 2023
Have been with Otto for a few years now and have been extremely happy with both sales and service. extremely happy with both sales and service. More
by Rosemarie
Verified CustomerEmployees Worked With
Helpful June 15, 2023
We are a repeat customer and cant say enough about the excellent relationship we have with the sales and service teams. Additionally the Cadillac product jsut cant be beat! excellent relationship we have with the sales and service teams. Additionally the Cadillac product jsut cant be beat! More
by paulot.truchard
June 15, 2023
This dealerships customer service is horrible. I literally bought a truck from them. Two days later told them that the brakes were squealing and also that the right rotor on the front had grooves I literally bought a truck from them. Two days later told them that the brakes were squealing and also that the right rotor on the front had grooves in it and I was told by the service manager Amber that her technician told her that was normal to have grooves in a rotor which it is not normal, it took me two weeks to finally get them to replace the rotor and brake pads on the front of the vehicle. I had squealing from the brakes which I told them I felt was coming from the rear I was told from the general manager that Cadillac has a problem with squealing brakes, so they would not replace the brake pads because they weren’t low enough by their standards , I will never ever buy another car from Otto Cadillac and nor will I ever tell anybody to go there More
by Ruhumane33
June 15, 2023
Staff are kind, friendly and helpful. Bii in service is great to work with, as is your service manager-'- I think Allison. Bii in service is great to work with, as is your service manager-'- I think Allison. More
by podzee06
June 15, 2023
Prompt service , friendly and knowledgeable staff. Quality service and kept me informed of cost for repair work. Quality service and kept me informed of cost for repair work. More
by graffeov707
June 14, 2023
They are very easy to work with. Gave me the options available and away we went. It is exactly what we wanted Gave me the options available and away we went. It is exactly what we wanted More
by TTORANI
June 10, 2023
My Cadillac XT4 purchase and pick up was easy, quick and stress free. Thank you. stress free. Thank you. More
by kelly-brewster
Employees Worked With
June 09, 2023
Great staff at the work shop. Super friendly and kind. Definitely 10 out of 10 Super friendly and kind. Definitely 10 out of 10 More
by NoeMoe
June 08, 2023
I had originally received an e-mail from Sean Mac Whinne about my visiting your on-line site and viewing a white XT-5 with a beautiful tan interior. However, when I showed up at the showroom and met with Da about my visiting your on-line site and viewing a white XT-5 with a beautiful tan interior. However, when I showed up at the showroom and met with Dan another customer had already started the purchase process. I was disappointed about that as I had had my heart set on that vehicle. Dan showed me another XT-5 a 2018 model. He was upfront with me about the vehicle having been in an accident. I test rode the vehicle and was impressed. It had a few more miles than I was hoping for but I decided to go ahead with the purchase. I have had the vehicle for 3 days now and I am very happy with it thus far. More
by jjroarke
June 08, 2023
I was Very impressed from the moment I arrived, While waiting for my car I noticed different employees walking by and knowing the other customers, Stopping to say hello and catching up, They really know waiting for my car I noticed different employees walking by and knowing the other customers, Stopping to say hello and catching up, They really know their customers. My service was fast, and a fair price, The AC blows ice cold now, My service adviser Bill Mclain was great and welcomed me to the Otto Cadillac Family. My Escalade was returned to me washed and Vacuumed, Bill also told me some extra details that he had the mechanics check which gave me piece of mind. So for sure I would trust and recommend Otto Cadillac. More
by John
Employees Worked With
