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Otto Cadillac
Albany, NY
2,138 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,139 reviews
June 24, 2023
This is the third Cadillac that I have purchased from Otto. One of the main reasons that I continue to buy from this dealership is the personalized customer service that I receive. I am very happy with m Otto. One of the main reasons that I continue to buy from this dealership is the personalized customer service that I receive. I am very happy with my salesperson, Mike Caccese. Jarred Rossi was very patient explaining all of the tech in the vehicle. More
by Felicia
Verified CustomerEmployees Worked With
June 22, 2023
Very polite and quick service. Vehicle was brought in immediately and vacuumed and washed. after service. Vehicle was brought in immediately and vacuumed and washed. after service. More
by rlw47
Employees Worked With
June 22, 2023
Service department is friendly, cooperative and very good listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the servic listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the service department employees. We are very disappointed with this situation. More
by Nmknaust
June 17, 2023
The service staff always provides friendly excellent service. They explain the work required. They keep you informed on the status of the completion of the work. They know how to treat a customer. service. They explain the work required. They keep you informed on the status of the completion of the work. They know how to treat a customer. More
by JAMA724
Employees Worked With
June 16, 2023
Service department is first class. They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my ne They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my next Cadillac will be from Otto. More
by mjegolfman2
June 15, 2023
Have been with Otto for a few years now and have been extremely happy with both sales and service. extremely happy with both sales and service. More
by Rosemarie
Employees Worked With
June 15, 2023
Staff are kind, friendly and helpful. Bii in service is great to work with, as is your service manager-'- I think Allison. Bii in service is great to work with, as is your service manager-'- I think Allison. More
by podzee06
June 15, 2023
We are a repeat customer and cant say enough about the excellent relationship we have with the sales and service teams. Additionally the Cadillac product jsut cant be beat! excellent relationship we have with the sales and service teams. Additionally the Cadillac product jsut cant be beat! More
by paulot.truchard
June 15, 2023
Prompt service , friendly and knowledgeable staff. Quality service and kept me informed of cost for repair work. Quality service and kept me informed of cost for repair work. More
by graffeov707
June 15, 2023
This dealerships customer service is horrible. I literally bought a truck from them. Two days later told them that the brakes were squealing and also that the right rotor on the front had grooves I literally bought a truck from them. Two days later told them that the brakes were squealing and also that the right rotor on the front had grooves in it and I was told by the service manager Amber that her technician told her that was normal to have grooves in a rotor which it is not normal, it took me two weeks to finally get them to replace the rotor and brake pads on the front of the vehicle. I had squealing from the brakes which I told them I felt was coming from the rear I was told from the general manager that Cadillac has a problem with squealing brakes, so they would not replace the brake pads because they weren’t low enough by their standards , I will never ever buy another car from Otto Cadillac and nor will I ever tell anybody to go there More
by Ruhumane33
