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3,345 Reviews of Palm Coast Ford - Service Center
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October 31, 2013
About two weeks ago we took my wife's 2010 Kia Soul in for an oil change. Sean Peveler asked us what it would take for us to buy a new car. My wife responded that it would have to be something extreme in for an oil change. Sean Peveler asked us what it would take for us to buy a new car. My wife responded that it would have to be something extremely special. He showed us a 2014 Ford Escape. He started explaining the various options on the car. Then Chris Smith joined us and continued explaining more options on the car. We took the car out for a test ride on I 95 and city streets. We were very impressed with the performance of the car and liked it very much. However this car had more options than we wanted. They had another Escape in the same color with the options that filled our needs. We worked with Chris on the paperwork and determined that leasing was better for us than purchasing the car. The final paperwork was prepared and Andrew Combs handled the closing of the deal. We are very pleased that we had the opportunity to work with Chris, Sean and Andrew on the leasing of this car. They are three fine Christian men who treated us like we are family. I have stopped in to say "Hi" to these three men several times since we leased the car. If you are looking for a new Ford product or a preowned car or truck I highly recommend Palm Coast Ford. Be sure to ask for Chris Smith or Sean Peveler. They will do their very to help you find the vehicle you are looking for and at a fair price. More
by railroad100
Helpful June 02, 2013
In 2007 I drove a 2003 Impala and a 2003 Chevy Silverado into Palm Coast Ford. I left with a 2005 used Ford Escape and a new 2006 Focus 2 door coupe with rear tailgate. The service has been nothing but exce into Palm Coast Ford. I left with a 2005 used Ford Escape and a new 2006 Focus 2 door coupe with rear tailgate. The service has been nothing but exceptional. Then in 2008 we drove in and left with two new Fords, A 2008 4dr Focus sedan and a 2008 Ford Escape. One factory recall we heard about direct from Ford before the recall hit the national news and again the best of service. Then in 2011 I bought a 2011 Ford Escape XLS. In 2012 the seal around the rear lift gate wiggled out from under the trim and was replaced quickly. In 2012 the wife got her first lease, a 2012 Focus 4dr fast back with sunroof. She loves it. Up until 2007 I never owned a Ford. Since I have not owned anything but a Ford. Kevin Tone is "OUR" service manager and John L'heureux before him. Charlie Altman our salesman always comes over to us when he sees us. He does not ask if we are ready for our new cars yet first he asks how we are and if all is well. The 2006 Ford Focus is owned by our daughter in Atlantic Beach/Jacksonville area and just went over 70 thousand miles. New tires and one serpentine belt adjuster tensioner arm later and it is doing quite well and we know our daughter is still in a safe car. It would not be right not to mention Paul Summa. This guy does care about people. Palm Coast Ford is a business and is a for profit business. That is America and Palm Coast Ford does business in a manner to stay in Business. Now about that new Mustang.........Not yet Charlie, not just yet. Thank you all. Oh and by the way, Dick York is the guy who gets deals closed. He could smile a bit more but worrying about service and customer satisfaction he does not have a lot of time. More
by safetyguy62
May 23, 2013
At first , I said over and over again to salesman I need a truck or other to pull my trailer for business. That was agreed upon. Salesman sold me a Dodge Dakota. Was suppose to be trailer ready. It was not. a truck or other to pull my trailer for business. That was agreed upon. Salesman sold me a Dodge Dakota. Was suppose to be trailer ready. It was not. I had the sleeve put on at the cost of 246.00 . I went back and asked do I go to court or will you take care of this... They did, I was cut a check 3 days later. Salesman was attempting to say I bought the truck as is, but changed his mind. At the time of signing the final contracts, they take you in a room that is recorded and put on video. I stated in this room when they were telling me about my free oil changes car washes and loaners for life. I stated over and over again...."As long as I can pull a trailer with it , Okay" they said no problem we will make it work. I signed. twenty eight days later the truck broke down. I went for loaner. I was told all six were out. The next day I went for loaner, they had an f150 waiting for me. Nice huh? Was no good for me my business was already 2 days behind, The f15 WAS NOT TRAILER READY , as we agreed during signing. Finally I was able to speak to Don York ( GM).I told him of the situation. He said we cant give you anything to pull your trailer. Don't have the insurance. I said rent me one that can. He said NO. I said what about the income I am losing because of this.... HE SAID " ITS NOT MY PROBLEM. When he saw me getting angry outside the door he came to me and said I will get something from Enterprise. Instead he called the sheriff and had me trespassed. Then stated (even though I paid) he revoked my contract and I will not get oil changes, washes or loaners. He said Palm Coast Ford will not do business with me no more. The man who Referred me, told me he was sorry. Now get this. They refused to send him the check for referring me to them, even though they got the money from the bank. When I called the corporate office they said ( get this) we cant help you," you didn't buy a Ford Product". I laughed and said. Who owned it before me, who's paperwork states the company name where I got it. Who received payment for the truck....FORD DID. More
by Alien
Employees Worked With
Don York
May 13, 2013
I just had a very unpleasant experience with your sales manager today. I stopped to get a car wash on my new car. I was told that this must be arranged by my salesmen. I went to the sales desk and asked manager today. I stopped to get a car wash on my new car. I was told that this must be arranged by my salesmen. I went to the sales desk and asked for assistance. One of the salesmen went looking for the salesmen that sold me the car. In the mean time I talked to Ron the sales manager. I told him that this new arrangement was less convenient for me the customer. Ron was dismissive and indeed insulting in his response. He then informed me that the dealership was not obligated to provide the car wash because the salesmen made the commitment. Disappointing response and it did nothing to cause my faith in the dealership to be maintained. It felt like the sales department had made their sale and now could care less about their customer relationship. I must say that this behavior was evident only with Ron and not the other salesmen. To bad. I guess I will be looking for a different dealership for future purchases. But if Ron is any indication you really don't care. More
by GOsmond
Employees Worked With
Sales manager Ron
April 05, 2013
Customer service with the Service Department is not a top priority. In fact, it does not even enter into the picutre at all when dealing with the Service Department. Not focused, totally disorganized and wor priority. In fact, it does not even enter into the picutre at all when dealing with the Service Department. Not focused, totally disorganized and worse yet, nasty and belligerent and condescending. I would have thought that the department often known as the front line with customer in a dealership would have been much more polished and professional. On the flip side, the Sales Department was fantastic. More
by JS27
Employees Worked With
John L'Heureux
December 19, 2012
Went to Palm Coast Ford to have my expedition serviced and low and behold I walked out with a brand new leased focus. On my return to learn to work the phone and radio Sean tought a dummy a little more s and low and behold I walked out with a brand new leased focus. On my return to learn to work the phone and radio Sean tought a dummy a little more still it's something new and I need to get use to it. Thanks to all. More
by LPURDY
August 20, 2012
I have a 2010 F150XLT Super Cab was in for my 30,000 mile service and they did a great job like always . Palm Coast Ford always makes sure that my truck is 100% at all times . I call them for anything and service and they did a great job like always . Palm Coast Ford always makes sure that my truck is 100% at all times . I call them for anything and they tell me bring it in and most times they get it back in the same day. I have be on Vac out of state and called them and they fixed me up with a ford dealership out of state. Want to thank you all . Warren Canfield St Augustine FL 32086 (904) 501-5379 More
by im2coolwlc
Employees Worked With
Other Employees :
Kerry Hope Service Advisor, Jeff Moore
December 02, 2011
I went into the dealership thinking my credit was notvery good. And looking at the prices I was sure I would not be able to finance a car. Chris however made me feel so confident my faith came alive notvery good. And looking at the prices I was sure I would not be able to finance a car. Chris however made me feel so confident my faith came alive. I started to believe I might just ride home today in car. To my amazement, I not only rode home in a car, but I rode home in such a beautiful car. I felt it was made just for me. Thank you Chris and Palm Coast Ford. You made a difference. More
by ziongirl great
July 11, 2011
i stopped in about my toyotas key fob.the battery was dead.i recognized Mike.he walked us over to the parts counter and the battery was in stock. they replaced it for me complimentary and with a smile g dead.i recognized Mike.he walked us over to the parts counter and the battery was in stock. they replaced it for me complimentary and with a smile great service and good will. thanks again. More
by pscorsone
Employees Worked With
Mike Diedell
April 18, 2011
I had to bring my car (1994) into ford for repairs. I was told that my car would be done by 430 that afternoon, this was a Friday April 15,20011 unforseen problems made the repairs imposible. I had plans was told that my car would be done by 430 that afternoon, this was a Friday April 15,20011 unforseen problems made the repairs imposible. I had plans for the next day to take my son to Universal for his birthday, a husband that need to be picked up at 130am from work and another son that needed to be picked up from school. I do not no the last names of the employees but the first names were John and Randy,they both went out of their way to make sure that I was able to do all the things that needed to be done, they made my weekend a very good one. I thank them very much for going ABOVE AND BEYOND any customer sevice I have ever had they are both amazing. When I returned for my car on Monday I was greated by Randy and later by John they asked how my trip was, rechecked my car and went out of their way to make sure that my family and I were safe in my car. Ford should be "PROUD"to have these two men working for them thanks again for going out of your way so I did not have to disapoint the boys you guys are the best!!! More
by lynnkulka
Employees Worked With
Randy and John, John L'Heureux
