Phil Long Ford of Denver

Amazing Customer Service If I could give more stars I would. My 2013 F150 lost all acceleration and so I took it to Phil Long for service, they repaired it and I picked it up. If I could give more stars I would. My 2013 F150 lost all acceleration and so I took it to Phil Long for service, they repaired it and I picked it up. Within 48 hours it broke down again, you would think why is this guy giving them 5 stars. We had replaced the lead plate on the throttle body and hoped that was what as wrong but then everything went south, even the techs could not figure it out. I worked with Gary Warren and he was a super star, everything they replaced worked and then failed, the service bill was racking up and the truck still failed testing. Ford said to replace throttle body and wire harness and if that failed, replace the PCM, which I had to do. I thought this was ridiculous and we are now at thousands of dollars in repairs. Well Phil Long stepped up and helped with the repair costs, which they did not need to and Ford corporate stepped in and also helped with the costs! Turns out that the truck came from Canada and was programmed wrong when it got here. Here's the kicker, I had purchased cars and trucks from Phil Long before but not this one but I have done all my services with them and they still helped. Thank you for your customer service, thank you for rewarding my loyalty and thank you for just caring to help! More

Excellent! Paul was great to work with. He was prepared & ready for us. We found the car we liked and purchased it in a timely manner. Paul was great to work with. He was prepared & ready for us. We found the car we liked and purchased it in a timely manner. More

Great experience Great experience. Juan Montoya was very knowledgeable and informative about the truck and all the upgrades available. I was able to order a new F250 e Great experience. Juan Montoya was very knowledgeable and informative about the truck and all the upgrades available. I was able to order a new F250 exactly how I wanted at a price that was better then expected. Phil Long Ford will definitely be my first stop for my next car. More

New truck Phil long did everything to make the deal was right for me.this was my third truck that I have bought from Phil long and if a need a forth truck this Phil long did everything to make the deal was right for me.this was my third truck that I have bought from Phil long and if a need a forth truck this is where I will go More

Routine LOF with inspection Always a good experience in the Quick Lube @ Phil Long Ford. The rep greets you right away, takes your info and tells you how long it'll take. Jamie e Always a good experience in the Quick Lube @ Phil Long Ford. The rep greets you right away, takes your info and tells you how long it'll take. Jamie even send me an email before the work was completed. Highly recommend this Dealer. More

Jen Spiegle is amazing!!! Jen was the saving grace of me purchasing a vehicle!!! There were some bumps in the road and she went the extra mile(s) to smooth everything out and m Jen was the saving grace of me purchasing a vehicle!!! There were some bumps in the road and she went the extra mile(s) to smooth everything out and made this a enjoyable experience! I will Definitely be back and highly recommend her expertise in purchasing a vehicle! Thank you More

Paul Tapia is a textbook narcissist Do not trust a word this guy says. He will lie to make a sale. He is also disrespectful. That said, we like our CR-V. I just regret buying it from Pau Do not trust a word this guy says. He will lie to make a sale. He is also disrespectful. That said, we like our CR-V. I just regret buying it from Paul. Next time, I'll go to a Honda dealer. More

easy quick lane service In need of an oil change and tire rotation, I took our van to the Quick Lane Service at Phil Long Ford of Denver. It couldn't have been easier!!! Th In need of an oil change and tire rotation, I took our van to the Quick Lane Service at Phil Long Ford of Denver. It couldn't have been easier!!! The service representative, Dustin, was very friendly and informative about the service agreement I had purchased along with the van. The service performed was thorough and fast. I'm very happy with the experience and will be returning throughout the life our our van. More

Barely OK I have been here before for oil change service. This time, however, I have become handicapped. I am sure this was apparent in the length of time it to I have been here before for oil change service. This time, however, I have become handicapped. I am sure this was apparent in the length of time it took me to get out of my car, the extreme slowness of my walking, and the Handicapped placard in my car. When my car was done I went out to get in. I had to walk across the drive in lane, get up the curb, go across the rocks, uphill, get to my car and walk across a solid sheet of ice from the front of my car to the drivers door, and finally get in. It would have been greatly appreciated if my car had been parked more conveniently. I think it would be a good idea if your people pay more attention to customers needs. There was also apparently oil spilled during the change. The car has smelled like burnt oil since then and there has been oil dripping on the floor of my garage. More

Very good Everyone we dealt with was knowledgeable, friendly and helpful. Hamid Azad helped us find the right truck and Patrick Cronkhite made sure we got the r Everyone we dealt with was knowledgeable, friendly and helpful. Hamid Azad helped us find the right truck and Patrick Cronkhite made sure we got the right financing. More