Phil Long Ford of Denver

I was really pleased with the staff I never felt pressured and got a great deal I felt they were trying to get me the truck I wanted pressured and got a great deal I felt they were trying to get me the truck I wanted More

Well my car is still there. But Tom my service writer is the best!! He keeps me up to date on what’s going on. the best!! He keeps me up to date on what’s going on. More

Excellent dealership. Employees friendly, courteous, no pressure. Showroom and facilities very clean and well maintained. Good selection of vehicles to compare and choose from. I certainly would use Phil L pressure. Showroom and facilities very clean and well maintained. Good selection of vehicles to compare and choose from. I certainly would use Phil Long Ford again. More

Made a next day service appointment, work finished on time and done right, really good. Service advisor Dwayne was responsive and very helpful. great to work with. time and done right, really good. Service advisor Dwayne was responsive and very helpful. great to work with. More

I would not use them for service. Go elsewhere. my truck was there for two days and still did not even get looked at and that was with an appointment. If your to busy don't accept the car until the schedule was there for two days and still did not even get looked at and that was with an appointment. If your to busy don't accept the car until the schedule allows it. They need to learn how to schedule appointments More

Phil Long Ford is by far the best dealership experience I have ever witnessed. The staff and mgmt are top notch and the level of service and commitment is unparraleled. have ever witnessed. The staff and mgmt are top notch and the level of service and commitment is unparraleled. More

Ash helped me out so much he had me in a car and out the door in no time thank you so much ash for everything the process was super easy door in no time thank you so much ash for everything the process was super easy More

Estoy muy feliz con Aver encontrado a una persona como él un carisma excepcional y tuve un maravilloso trato, mil gracias por todo lo que hiso por mi. un carisma excepcional y tuve un maravilloso trato, mil gracias por todo lo que hiso por mi. More

Wayne was great Thanks! Real Informative replaced recalled part checked out parking brake. The customer service was great. Found part under dash that wasnt needed recalled part checked out parking brake. The customer service was great. Found part under dash that wasnt needed More

WAS a decades long customer. I will no longer use Phil Long Ford. Two recent repairs. Had my truck for several days each time. Multiple instances when I was told a part would be in the next day. 2 - 3 Long Ford. Two recent repairs. Had my truck for several days each time. Multiple instances when I was told a part would be in the next day. 2 - 3 days pass with no call from the service rep. Communication was absolutely terrible. I had to call several times to be told once again that the part did not come in. You would think that a customer service rep would at least call to let me know they are keeping my truck for a couple more days. On the first repair, I got my truck back and 3 new things did not work (windshield wipers, horn and rear window). I brought it back in and got the same treatment. You kept my truck for 10 days with the same type of treatment. Finally got to pick up my truck and was told that someone would bring it out to me. I waited 20 minutes, then had to go back into the office and ask where my truck was. "Oh, I'll go get it" was the response. Waited another 10 minutes before my truck appeared. I understand that parts get delayed, but just keeping my truck longer than I was told WITHOUT ANY PHONE CALLS is ridiculous. No apology...no nothing from the rep. Customer Service at Phil Long Ford is non-existent as far as I am concerned. What a change from the past. It was clear that I was of no importance to the service rep I was working with and because of that I will take my business elsewhere. What a shame. More