Phillips Toyota

No-pressure selling Our sales representative was very knowledgeable and helpful, even after the sale, even after we got home. We were impressed with his willingness to p Our sales representative was very knowledgeable and helpful, even after the sale, even after we got home. We were impressed with his willingness to provide any information we need about our new Camry. More

Exceptional experience at Phillips Toyota We were not pressured into buying. Jim answered all our questions and followed up with us. He also knew that we needed time to make a decision. Once We were not pressured into buying. Jim answered all our questions and followed up with us. He also knew that we needed time to make a decision. Once we did make a decision on what we wanted he did everything to get us the truck/color we wanted. We appreciate the sales approach by giving us time to think about it. More

Our salesrep made buying a car what it should be. I hope Phillips doesn't edit this post because it's true and a credit to their fine reputation. I read the positive and most importantly the negative I hope Phillips doesn't edit this post because it's true and a credit to their fine reputation. I read the positive and most importantly the negative comments on the auto dealers' sites in Leesburg then went shopping. Phillips is the only one that met my expectations and I was there twice on scouting missions. Only need was that my 'sig other' could sit in passenger seat and not have her hips hurt. We limited it to Japanese brands. When we arrived at my historical favorite, Honda, we were attacked walking to the showroom. The 'next in line' introduced himself and started the process. Tony was absolutely great in a Dansel Washington way. I really liked his approach and bearing. But His managers kept butting in because he wasn't closing fast enough. He did a fabulous job and I asked the manager why he got himself between me and the salesman. Excuses galore. Two different 'managers' got into the process unwanted and unneeded. Unfortunately, no Honda fit the need for my pals' comfort. When we left, my way was temporarily blocked by some guy that Tony called 'hi,boss'. Phillips is the only one that met my expectations and I was there twice on scouting missions. Neither my pal nor I had owned Toyotas but in my mind this and Honda are on equal footing. Our previous trip we tried the larger cars (not Camry) and they just didn't fit well. This time we came specifically to try Camry. Met outside by Rep Jim Yost who I gathered is brand new, handwritten business card and not on the list of sales reps below. He said he had been selling Toyota in Ohio before moving here. He asked what I need. We told him we had been there before. The past rep took us for a ride in bigger cars but apparently didn't get us in the system. Shame on him. Jim said he would work with us. He did a great job of qualifying and found Madeleine's specific comfort need. I really didn't care about latest bells and whistles, just that my pal can ride 1500 miles one way in comfort. We tried all sizes, got in the Camry and that was it. Like the Three Bears? Jim worked the process in a confident and thorough way. He never asked for the keys, until we told his we found the car we want and want a price. No one came to see how he was doing. In sales training, we used to call them hunters and skinners. Jim helped us with the model details, went through his dealer checklists and made us very comfortable with the process. As a life long sales skills trainer, I thought he was excellent in all aspects of the sale. We worked the numbers, I got what I thought was fair for me and he orchestrated the final steps. No back and forth other than the one time to get the one and only OK on the numbers. He put us in touch with Dennis the paperwork guy. Because we were selling a personal car and buying a car for a trust, it took us a while to get the wording on the form correct. Dennis prepped and then tore up several contracts until he had it the way we needed it. He never complained and looked for the rationality for why it has to be just so. We left this place thinking several things: Best experience I ever had buying a car: and my brother's brother-in-law was the largest Honda dealer in New Hampshire. Jim Yost was truly a joy to work with and matched my personality. We comes with great selling skills no matter where he got them. I'd get Tony to come work for Phillips and put Jim as his mentor. I hope Jim stays with Phillips and that they see he is quite the asset. More

Always pleased at Phillips I have been taking my car to Phillips Toyota for the past 11 years and can honestly say I have never had anything but courteous, competent and graciou I have been taking my car to Phillips Toyota for the past 11 years and can honestly say I have never had anything but courteous, competent and gracious service. More

Best place to purchase a car If you want to purchase a vehicle I highly recommend that you get it here. Sonny Rothwell treated us so good and helped us get out of a bad situation If you want to purchase a vehicle I highly recommend that you get it here. Sonny Rothwell treated us so good and helped us get out of a bad situation. Sonny was very compassionate and meet all our needs.. The financing with Dennis Jacinto was such a smooth transaction. Family members have purchased from this dealership and has never been disappointed with them. We will never purchase another vehicle from anyone else but Sonny Rothwell or from any other dealership. When you have great Management like Randy Ollila it shows in the employees. Thank you for the wonderful service and all you did for us-you went above and beyond what other dealership would have given up on.. More