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147 Reviews of Platinum Volkswagen - Service Center
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October 09, 2019
Effortless! Once again an excellent experience with this terrific service team. So glad I made the decision to come to Platinum and will only come here for servi Once again an excellent experience with this terrific service team. So glad I made the decision to come to Platinum and will only come here for service. Thank you very much! More
by Bob
Employees Worked With
Helpful October 04, 2019
Service was quick and they are superrr friendly!! Steve from service and Joe from sales are my guys, very accommodating and efficient, signed the lease for my new car whilst waiting for my old one to be se from service and Joe from sales are my guys, very accommodating and efficient, signed the lease for my new car whilst waiting for my old one to be serviced. 11/10, would reccomend More
by nutt_megg
September 20, 2019
Smooth operation I was quickly seen by the service manager, and after a thorough interview with him, my vehicle was taken in and worked on. I was completely pleased w I was quickly seen by the service manager, and after a thorough interview with him, my vehicle was taken in and worked on. I was completely pleased with the results. More
by YMorgan1
Employees Worked With
September 03, 2019
2015 VW Passat Service It was easy to schedule service and Tony was very professional and courteous. My car was taken in and serviced in timely manner and I was on the road It was easy to schedule service and Tony was very professional and courteous. My car was taken in and serviced in timely manner and I was on the road to work within a short time. More
by Mark
Employees Worked With
July 09, 2019
The Owner called the POLICE on me and my mother The Owner, Josh Lever, called the POLICE on me and my mother. After receiving text messages to come pick up my car they Refused to take a credit c The Owner, Josh Lever, called the POLICE on me and my mother. After receiving text messages to come pick up my car they Refused to take a credit card from us and then when we tried to pay cash the car was magically not ready and needed to be put back together. I have never been treated so badly in my life. More
by Eweds
September 19, 2018
Disappointing I brought my vehicle to Platinum and paid $150 for a visual inspection before purchasing privately. I asked to please check the suspension closely as I brought my vehicle to Platinum and paid $150 for a visual inspection before purchasing privately. I asked to please check the suspension closely as the vehicle would be coming to Maryland where the state inspection is very detailed. They missed torn lower control arm bushings, a leaking left rear shock and a broken right rear coil spring. On top of sending me off with safety concerns on a 200 mile trip, they were very rude upon write up and when I called to bring what was missed to their attention. I service my Vws with Vw of Rockville in Maryland and previously at Vw of Huntington when I lived in New York. I have never been treated quite in this manner. When I requested a refund for the inspection since the items had not been checked, they refused and hid behind Vw corporate. I have had nine Vw's, everyone in my family has one as well as friends. I am sorely disappointed in this dealership and advise if you want friendly, honest service to please go elsewhere. More
by chelseadjango
Employees Worked With
August 27, 2018
Service Dept We had to bring our 08 Passat in for 2 recalls. platinum service dept was excellent. treated my wife professionally. Went over the entire car showing We had to bring our 08 Passat in for 2 recalls. platinum service dept was excellent. treated my wife professionally. Went over the entire car showing us possible future issue via a video clip. And the recalls were done in less time then originally stated. For your VW I would recommend this dealer More
by holdokar
Employees Worked With
April 27, 2018
Excellent Service Experience Fast, efficient routine maintenance service visit including multipoint inspection. Service advisor, John Grossman was knowledgeable and thorough in po Fast, efficient routine maintenance service visit including multipoint inspection. Service advisor, John Grossman was knowledgeable and thorough in pointing out several items that may need to be addressed in the future without any upsell pressure whatsoever. Prices for work performed were competitive and reasonable (I had several service coupons which were honored). Overall, felt very comfortable with this visit and will definitely return to Platinum VW for future service as needed. More
by RobW
Employees Worked With
March 30, 2018
TDI emissions recall After many months of waiting for VWofA to finally come up with a fix for my Jetta, this dealership advocated on my behalf to get my car fixed with the After many months of waiting for VWofA to finally come up with a fix for my Jetta, this dealership advocated on my behalf to get my car fixed with the least disruption possible. My car was fixed, inspected and cleaned before being returned to me More
by Kathys
Employees Worked With
March 15, 2018
John was great and extremely helpful.service w as fsst Service was exceptional. Everyone w a d helpful and knowledge able for my vehicle. Best experience with service dept. And I've been to a few Service was exceptional. Everyone w a d helpful and knowledge able for my vehicle. Best experience with service dept. And I've been to a few More
by Paul taylor
Employees Worked With
