Puente Hills Hyundai

Dishonest dealership. They are very friendly and seem so much nicer than other dealers. Once I fell for this, they ripped me off. I bought an Ioniq 6 here on 3/29/23. They are very friendly and seem so much nicer than other dealers. Once I fell for this, they ripped me off. I bought an Ioniq 6 here on 3/29/23. This dealer took advantage of me as a first time buyer to load me up with $8000 in hidden dealer bloat fees. I'm so upset I fell for this. Yasir, the person who arranged my lease deal is a con artist. He told me the "dealer was taking a wash" on these added items, which I understood to mean that I was not paying for them. He also said I was lucky to be getting the car for MSRP, which I understood to mean my payment was based on MSRP + tax, fees, and delivery. He went on to explain that the difference between the advertised lease price on the website and final lease price was "marketing" and a difference in real world lease rates. I wish I had walked away, but he is a very good con artist. Later in the financing process, these costs were listed. I called Yasir back in to question them. He now told me I was only paying $3000 extra. Upon review of the paperwork, I see that I've actually paid an extra $8305 in hidden fees for useless dealer warranty services that I did not choose, nor can be explained to me in a satisfactory way by anyone at the dealer. In effect, this dealer simply stole my $7500 IRA tax credit on a lease from me, redirecting that money to the dealership's bottom line. By the time I've paid off the car, that $8305 in bloat fees are going to cost me around $12K with interest. I will say that Bryan who showed me the car was kind and well-informed, and Larry who walked us through the finance paperwork was very kind, patient, and straightforward. It could have been a great experience, except that it was a total con job. Steer clear of this dealer. More

Needs to get more stocks on their cars, trying to get new car but they don’t have too much options car but they don’t have too much options More

The service was easy to go through with no difficulty. Angela was helpful and friendly. Angela was helpful and friendly. More

Very fast and friendly service. Time flew by quickly while waiting in the lobby. Overall great service. Highly recommend. Time flew by quickly while waiting in the lobby. Overall great service. Highly recommend. More

MY WHOLE EXPERIENCE AT THIS DEALERSHIP WAS EXCELLENT. EVERYONE WAS ON IT. IT JUST SEEMED LIKE EVERTHING FLOWED SMOOTHLY. MY SALESMEN BRYAN WAS JUST AWESOME! HE WENT OVER ALL THE FEATURES OF MY SUV A EVERYONE WAS ON IT. IT JUST SEEMED LIKE EVERTHING FLOWED SMOOTHLY. MY SALESMEN BRYAN WAS JUST AWESOME! HE WENT OVER ALL THE FEATURES OF MY SUV AND EXPLAINED THEM WHERE IT WAS VERY EASY TO UNDERSTAND. I DID FORGET SOME THINGS BUT, ALL I HAD TO DO WAS CALL HIM BACK AND HE HAD ABSOLUTELY NO PROBLEM GOING OVER THINGS WITH ME. YASSER, WAS SUPER EASY TO TALK TO AND WAS VERY FRIENDLY. WHAT I REALLY LIKED WAS THAT THIS EXPERIENCE DID NOT TAKE UP MY WHOLE AFTERNOON. THANK YOU GUYS SO VERY MUCH!!! More

Walk in is welcome, and time management is so well. You don't need to wait so long. You don't need to wait so long. More

The process went really smooth and fast. Great customer service, and they work with you. Great customer service, and they work with you. More

The reason I gave a 5 star rating was due to Javier in your service department... your service department... More