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Puente Hills Hyundai

City Of Industry, CA

4.6
7,116 Reviews
Puente Hills Hyundai in City of Industry, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 866-348-1954.
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17621 Gale Avenue

City Of Industry, CA

91748

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Showing 7,116 reviews

November 05, 2022

It’s clean and spacious inside. The staff are friendly. Would love it more if the added on accessories could be optional instead of forcing the customers to pay extra thousands for More

by JOAN C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hanzel Fraguere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Puente Hills Hyundai responded

We are working on it Joan, parts are still very delayed due to transportation issues. We can't wait either to have it completely stocked up. Thank you for the feedback. PH Hyundai Management

November 05, 2022

Had my 2021 Elantra serviced at Puente Hills Hyundai. Worked with service advisor Jay Jussal and he was excellent to work with. Jay always makes sure that my needs are well taken care of and that the ser More

by danielxna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Puente Hills Hyundai responded

Thank you very much for sharing your 5-star visit with us Daniel. I will let Jay know today. Have a great week. PH Hyundai Management

November 05, 2022

Brandon did well to address my needed repairs and made sure it got done quickly. Even with the issue involving my tire, Brandon offered a solution to it and made sure I knew where to turn to for the help More

by trajikflp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon - Service Advisor
Nov 09, 2022 -

Puente Hills Hyundai responded

Right now it is crucial to make sure that the rubber on your tires is completely safe, glad we could help. Stay dry out there. PH Hyundai Management

November 03, 2022

The service advisor was very helpful and courteous. Service was excellent. Shuttle service was also excellent. More

by Nas100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Puente Hills Hyundai responded

Thank you Nas. Have a great day. The shuttle service is fantastic for all our guests. Glad you were happy with your visit. Have a great day. PH Hyundai Management

November 03, 2022

The dealership is top-notch when it comes to cleanliness, quality of service, and promptness. More

by ml
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan (from the Service Dept) deserves a 5-star rating
Nov 04, 2022 -

Puente Hills Hyundai responded

......and we welcome the positive feedback. Thank you for sharing. Have a great weekend. PH Hyundai Management

November 03, 2022

Prompt and courtious. Clean waiting area. Usual dealer wait time of 1 to two hours for oil change. More

by brianki4rn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Puente Hills Hyundai responded

Happy to see your overall customer experience was 5-star. We will work on the timing during your next visit. Thank you! PH Hyundai Management

November 02, 2022

I've taken vehicles to and usually have a fine experience. Pre-arranged an appointment to have my vehicle (oil change). The total time spent waiting for service completion was 3hours and 35 min More

by dixonjohn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2022

Ordered tires on a Tuesday for install the following Saturday. Showed up for my appointment Saturday only to be told they did not have my tires and would need to return Monday. Left upset/frustrated… s More

by JENNY.DIAZ21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Jussal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Puente Hills Hyundai responded

Sorry about that Jenny, we cannot always duplicate issues our guests are having with their vehicles. Sorry about the delay in the order on the tires, that was out of our control as they did not ship on time. Have a great day. PH Hyundai Management

November 02, 2022

The Service is very good and service man is Very kind but it was too busy. More

by YYONGKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Puente Hills Hyundai responded

We do get very busy so thank you for making an appointment to make sure you are in and out for your visits. PH Hyundai Management

November 02, 2022

Excellent service from your service department. I highly recommend them for any ones hyundai service!! More

by JCMEDRAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Puente Hills Hyundai responded

Thank you very much! Have a great day. PH Hyundai Management

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