Quality Subaru

Unbelievable! I wish I had more than 5 stars to choose from. Chris Carey was the epitome of professionalism. From the start he made me feel at ease. My car decide I wish I had more than 5 stars to choose from. Chris Carey was the epitome of professionalism. From the start he made me feel at ease. My car decided to stop working and at the most inopportune time, one month after I had just purchased my first home. Chris knew my concerns and worked his magic to get me in the car I said I would always purchase when the time was right. He was able to fit me in a car he had on the lot. It was everything I wanted including the color. Along with the manager, Mike Ward, I was able to drive away in a 2018 Subaru Forester, in what I like to call St. Jude green and still be able to sleep at night knowing I had purchased a great care for a great deal. My advice to anyone looking to purchase a Subaru is first, go to Quality Subaru in Wallingford and second, make sure Chris Carey is the one that puts you in the driver's seat. I did and I have enjoyed the ride ever since. More

Exemplary Customer Service Buying a car from Chris Carey @ Quality Subaru far exceeded our expectations. We started our first visit to the dealership informing Chris that we wou Buying a car from Chris Carey @ Quality Subaru far exceeded our expectations. We started our first visit to the dealership informing Chris that we wouldn’t decide until returning from vacation. The visit lasted 2-1/2 hours and included a test drive, discussion on all available models and options. Chris’ personality is welcoming and product knowledge exemplary. He spent time getting to know my wife and I to ensure that the car selected would fit our lifestyle and daily commute. We walked away knowing that a Premium level Crosstrek with Eye Sight was what we wanted along with detailed pricing based on a similar model that was in stock. 2 weeks later, we called Chris to move forward and he found the exact 2018 Crosstrek that we wanted (color, options) on an upcoming shipment from the factory. Chris reminded us that getting the exact car was worth the wait instead of settling for another color or options. In under 2 weeks, the car arrived at the dealership and a remote starter installed. Before our pick-up appointment, Chris and Finance Manager, Ed Chen, completed a large portion of the paperwork and upon arrival, our shiny black Crosstrek was parked by the entrance for everyone to admire and many other customers did while we were there. The final walk & drive thru was detailed and reassuring explaining all of the Eye Sight technology that is great but a bit daunting at first. The facility is in the middle of a major upgrade and after touring it, we are confident that the technicians will be working in state of art facilities. The overall atmosphere is comfortable and friendly. I highly recommend Chris and team for your Subaru needs. We drove to Wallingford to buy our Subaru vs buying it in Milford (where we live) because of his professionalism and superior customer service. More

First time buyer of Subaru Outback Mark Soll did an excellent job, introducing us to all the features of the Vision system. He was very patient with us on the road trip, explaining what Mark Soll did an excellent job, introducing us to all the features of the Vision system. He was very patient with us on the road trip, explaining what all the safety alerts were. We are very happy with our new car. Mark told us that he will be available if there is anything that we can't figure out. More

Impressed with the friendly service Nick Hammond gave us superior service.He listened to us when we said we had a budget and he did not push us to purchase more car than we could afford. Nick Hammond gave us superior service.He listened to us when we said we had a budget and he did not push us to purchase more car than we could afford. We were looking for a safe car for my daughter. Nick helped us decide on a car with the safety features that we wanted in a stylish and sporty car that my daughter wanted. Nick made our car shopping experience very pleasant and enjoyable. I would buy another car from Nick, when we are ready. More

NICE PEOPLE !ST TIME BUYING A SUBARU, AND QUALITY SUBARU WAS A GREAT EXPERIENCE. JACK AND MARK WERE FRIENDLY, KNOWLEDGEABLE, AND COURTEOUS. ED WAS GREAT, FOUND LO !ST TIME BUYING A SUBARU, AND QUALITY SUBARU WAS A GREAT EXPERIENCE. JACK AND MARK WERE FRIENDLY, KNOWLEDGEABLE, AND COURTEOUS. ED WAS GREAT, FOUND LOCAL FINANCING WITH A GREAT RATE. I TRADED EMAILS AND PHONE CALLS AND TEXTS DURING THE BUYING PROCESS. I ONLY VISITED ONCE BEFORE ACTUAL PICKUP. NO ISSUES AT ALL THEY WERE ALL GREAT! HIGHLY RECOMMEND TO ANYONE IN THE MARKET FOR A NEW OR USED SUBARU. More

awesome We went in for an oil change on my Subaru Outback and ended up buying a new Subaru Outback Touring addition. Very pleased .I would tell everyone t I g We went in for an oil change on my Subaru Outback and ended up buying a new Subaru Outback Touring addition. Very pleased .I would tell everyone t I go here. We had bought my other Subaru from another dealer and started coming here for service department. I love them. More

Wonderful I had a wonderful experience working with Nick Hammond. He was kind, patient and not pushy at all. He answered all of my questions and took time to ex I had a wonderful experience working with Nick Hammond. He was kind, patient and not pushy at all. He answered all of my questions and took time to explain everything. I had my young child with me and everyone was very friendly stoping to say hello, giving her snacks, toys, and balloons! I will definitely be visiting Nick again when my lease is up and would recommend him to anyone. Thank you so much to everyone! More

Great place to buy a car. I had my first car for seven years and was looking to buy something newer and more reliable. My mom and I sat down with Ralph Ortiz to discuss a car t I had my first car for seven years and was looking to buy something newer and more reliable. My mom and I sat down with Ralph Ortiz to discuss a car that was listed online. Unfortunately, Ralph let us know that that car was sold only days ago; however, he researched other cars within my price range and mileage needs. Ralph found us a car very similar to the one that had already been sold. We test drove the Impreza that day and discussed financing and warranties. Ralph was extremely knowledgeable and friendly. If he didn't know a question that we asked, he quickly got us the information through research or by asking someone else. On the day that I came to pick up my car, my old car's transmission died a mile away from the dealership. Ralph picked me up and calmly helped me with the paperwork while he also figured out what to do with my old car. I would highly suggest this Subraru Dealership as well as Ralph Ortiz in Sales. Thank you for all that you did for me to make the experience painless! More

Car buying experience I was not sure what car I wanted, Mark Soll made the experience pleasant. He listened to me and gave helpful nformation to guide me in my decision. Ma I was not sure what car I wanted, Mark Soll made the experience pleasant. He listened to me and gave helpful nformation to guide me in my decision. Mark was not pushy at all and quite patient as I made decisions. More